Head of Service Delivery

Responsibilities:

• Be accountable for the overall delivery of Digital Services for Vodafone Egypt
• Be accountable for the overall financial forecast accuracy specifically on NS and UM
• Improve Margins: Benchmark services (delivery and support) costing with engagements in the region and continue to optimize
• Be able to maintain and develop Customer Relationship at C-Level.
• Manage risks in delivery implementation and work for hand in hand with the Head of Project Management to secure in-time and >=SDP3 Margins
• Be responsible for monitoring and reporting of program-related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved and project management capability is maintained across the program.
• Be responsible for overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive & productive culture within the programs.
• Develop a long-term strategy and plan for the business
• Generate and seek out potential new opportunities.