Vodafone Egypt Mea

Responsibilities: Supports colleagues within their respective family in a live desk environment to resolve the customer query without the need to transfer. Owns the escalated query from front line colleagues when a customer has insisted on speaking to a manager, from within the res المزيد...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products المزيد...

Responsibilities: Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Use المزيد...

Responsibilities: Configure and Deploy WAN/LAN routers including IPSEC, MPLS and IPVPN and Voice Solutions for Vodafone Italy Enterprise Customers. Lead Site and Service Migration for Vodafone Italy Enterprise Customers Participate in Technical Migrations according to project dem المزيد...

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and value المزيد...

Responsibilities: Requirement gathering and analysis. Backlog management, priorities negotiations and sprint planning. Solution design and deliverables scope and estimation. Data extraction cleansing and transformation. Data modelling. Data Visualization. Testing and validati المزيد...

Responsibility: Lead technical Design Activities for major business and technology projects across IT in a way that directly impact revenue, cost saving initiatives and NPS. Manage business requirements planning to make sure they are reflected into technology enablers to be impleme المزيد...

Responsibility: Manage housekeeping services and ensure HK vendor is following Vodafone service quality and safety standards Manage landscape service and facilities building Manage consumables warehouses Report building maintenance findings to the property team and follow up until المزيد...

Responsibilities: Consulting with management on the operational requirements of software solutions. Contributing expertise on information system options, risk, and operational impact. Mentoring junior software developers in gaining experience and assuming DevOps responsibilities. المزيد...

Responsibilities: Manage the team members in terms of coaching, motivation, performance evaluation and training, ensuring efficient utilization of the resources' capacity, in order to meet the department's plans and reach the desired outcome. Manage the business relationship المزيد...

Responsibilities: Facilitate his team for better creativity and tries to improve the efficiency of the development team. Responsible for managing the scrum process with the coordination of scrum team in agile methodology. Helps product owner to make the product backlogs in good shape المزيد...

Responsibilities: Overseeing projects to address issues and needs. Collaborating with management and staff to understand their needs. Conducting research on the organization and its customers. Analyzing data to identify problem areas. Developing plans to implement solutions. K المزيد...

Responsibilities: Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margin المزيد...

Responsibilities: To lead the technical assessment, planning and design of IP solutions in a consistent way with the department product catalogue, strategy and architecture Capturing customer/business requirements and analysing those requirements from a technical feasibility point المزيد...

Responsibilities: Conducting routine inspections of premises and equipment. Performing preventative maintenance. Handling basic repairs and maintenance. Overseeing contractors when professional repairs are necessary. Diagnosing mechanical issues and correcting them. Repairing المزيد...

Responsibilities: Managing and developing marketing campaigns. Researching and analyzing data to identify and define audiences. Conducting promotional activities. Organizing and distributing financial and statistical information. Overseeing campaigns on social media. Evaluatin المزيد...

Responsibilities: Building and integrating information systems to meet the company’s needs. Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it. Resolving technical problems as they arise. Providing su المزيد...

Responsibilities: Designing and building mobile applications for Apple’s iOS platform. Collaborating with the design team to define app features. Ensuring quality and performance of the application to specifications. Identifying potential problems and resolving application المزيد...

Responsibility: Provide the other departments for any tax updates with highlighting the risks / opportunities. Provide day to day consultation to the management and different departments. Representing the company in front of Egyptian tax authorities regarding all types of tax inspe المزيد...

Responsibility: Accounts Manager will be responsible for managing account portfolio of 30 to 40 Vodafone accounts. Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution line with company vision and value المزيد...

Responsibilities: Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses an المزيد...

Responsibility: Monitor the 2G, 3G, 4G for Radio Network KPIs and analyze them in case of any degradation or abnormality found. Monitor MI NW KPIs, Services KPIs and Datacom KPIs based on specific thresholds. Making basic troubleshooting and correlation in order to solve detected i المزيد...

Responsibilities: Develop software for provisioning the HW (e.g. server profile, and iLO configuration for servers), IaaS and CaaS (Vmware private cloud stack,). Design, develop, test and document Automation use cases in a multi-vendor environment Design and execute test scenarios المزيد...