وظيفة في مكتب المساعدة والدعم الفني في المنامة

Answer customer queries, claims issues and complaints through all mediums of communication including telephone calls, walk-in and e-mail related to claims queries within one (1) day. Log complaints with claims file and ensure all documentation is present Open claims file and ensur المزيد...

Handling of administrative and operational matters of Almoayed Wilhelmsen Airfreight department. Fully responsible to be the contact person at AOG-Desk for any queries and response related to operational customer service.

Communicate with customers via phone, email and live chat (Arabic & English). Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms.

Candidate must be able to understand and answer Caller's inquiries. Candidate must be able to guide caller's as per the standard procedures. Candidate must be able to correctly caller's requests with concerned departments.

You’re highly skilled in technical customer support. We’re looking for 2+ years of experience in customer support, working with APIs, or in the SaaS industry. You're empathetic to users and can easily put yourself in their shoes. You make customers feel empowered af المزيد...

Service – Follow MAF Cinema’s Service Steps to deliver a consistent high level of service to all guests. Team – Respect all fellow team members and treat as equals. Provide assistance to others where possible regardless of which department is listed on the roster المزيد...

Handling chats in a timely and customer centric fashion Replying to emails in a professional manner Showing empathy and appreciation to our customers Dealing with complaints and dissatisfied customers Working independently and proactively to improve customer satisfaction

● Serve as the primary point of contact for customers. ● Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. ● Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption an المزيد...

Bachelor's degree or equivalent education in computer science or similar 5-10+ years of relevant industry experience Experience in the BPO (Contact Center) industry is preferred Cloud experience is a must Experience in Voice-Technology vendors such as Cisco and Genesys Expe المزيد...

Handle high volume live chat and other online tools Provide accurate, valid and comprehensive information Follow communication procedures, guidelines, and policies Support other business units with customer liaison, accurately document customer requests Manage complaints, provid المزيد...

Editing draft service contracts Arranging regular meetings with clients. Arranging company events. Developing online research. Presenting the company on business travels and conferences. Bachelor degree in business administration/Marketing/PR. Knowledge in Microsoft Office Sui المزيد...

Ensure smooth and timely freight process flow Coordinate and negotiate rates with our contracted vendors Ensure accurate and timely client and vendor billing Interact with customers in arranging their shipments to meet customers service standards

. Development of an effective understanding of the Company’s business and services. . Promotion of Welocalize’s competitive value and expertise in the life sciences translation industry. . Management of key transactional customer accounts, working closely with existing B المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listenin المزيد...

Fluency inEnglish and Hungarian You must be living inHungary for the last 2 consecutive years Ability to follow guidelines and do research online using search engines, online maps and website information You must have familiarity with current and historical business, media, sport المزيد...

Experience managingaccount renewals SaaSexperience and working knowledge of software products Strongcomputer skills, including and proficiency inGoogle WorkspaceandExcel Exceptionalanalytical, written, verbal communication skills Proven experience workingremotely

Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Offer alternatives to customers and potentially turn information calls into sales l المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Read and record pre-written scripts, with professional equipment, to make a voice recording that will overlay a video production. Manage recording process independently. Ensure that quality expectations and technical requirements of audio files are met for every deliverable, accor المزيد...

Programme various PBX computer operate phone system base request such as wake up calls, flight reminders and tour times. Communicate with on-call representatives and dispatch emergency calls of various types while keeping composure in highly stressful situations. Operate and maint المزيد...