Service Desk Agent العربية

Service Desk Agent

Open Technologies

Posted on : 26-11-2021

Employer Active

1 Vacancy

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Jobs by Experience

2 - 3 years

Job Location

Riyadh - Saudi Arabia

Salary

SAR 0 - 5000

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Posted on : 26-11-2021

Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on product knowledge.
Respond to the incidents reported by customers through voice, email, chat and Self Service
Identify, investigate and diagnose the issue, resolve or assign the incident to the right assignment group.
Provides resolution to customer based on in-scope processes
Follows the incident life cycle as defined by the process
System monitoring and reporting

Employment Type

Full Time

Company Industry

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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About Company

Open Technologies

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