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Service Desk Agent

back_arrow Service Desk Agent
2 - 3 سنوات
SAR 0 - 5000
1 الشواغر

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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المتقدمون للوظيفة : No applicants

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required

الوصف الوظيفي

رقم الوظيفة : 795436
  • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on product knowledge.
  • Respond to the incidents reported by customers through voice, email, chat and Self Service
  • Identify, investigate and diagnose the issue, resolve or assign the incident to the right assignment group.
  • Provides resolution to customer based on in-scope processes
  • Follows the incident life cycle as defined by the process
  • System monitoring and reporting
المجال

المهارات الرئيسية
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
عن الشركة
Information Technology & Services

لم يذكر

لم يذكر

Open Technologies was founded in 1994 by former graduates of the Institute of Fine Mechanics and IT Equipment (IFMITE) at the Academy of Science of the USSR. Back in early 90s Sergey Vladimirovich Kalin, the founder and current president of Open Technologies, was developing the domestic super computer Elbrus-2 for the Institute. In the first year the personnel of the company included just 17 people. Today it employs 500 people. The first project dealt with creation of computer centers and data processing centers mainly for bank structures, as IT decisions in that sector were in the highest demand at that moment. Gradually, the company expanded the range of it services, began building enterprise data networks, both local and geographically distributed ones. These projects predetermined our penetration to the regions. The organization set up a service center and afterwards such practice turned out successful in the regions. Today, a large share of business is constituted by service. The company offers complex management of geographically-distributed projects nationwide as general contractor. It means that it provides for development and implementation of the project plan, coordinates the work of various executors, monitors the compliance with uniform technical policy and uniform concept of project management, maintains control over operational quality. Open Technologies is a close-knit team of professionals. Adherence to principles and our strong sides including customer success assistance, commitment to innovations, optimization, responsibility for the final result and openness made us one of the biggest IT companies in Russia.