Assistant Manager Workforce Operations

Role Summary

Leads end-to-end operational performance across the Local Shops ecosystem owning vendor compliance store fulfillment assortment quality and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations workforce optimization and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven continuously improving operations culture. 

Whats on your plate

Own operational performance across the Local Shops ecosystem

• Lead the day-to-day execution of the ground Operations.

• Vendor Performance and Store Operations teams to ensure service quality efficiency and operational readiness across all vendors and stores.

Own Shopper Cost (CPO) efficiency & workforce optimization

• Take full ownership of shopper cost performance by driving initiatives that optimize staffing scheduling productivity and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.

Lead assortment availability & parity

Oversee end-to-end assortment governance including:

• Accurate assortment scanning and new SKU onboarding.

• Promo and price parity across platforms.

• SFTP data accuracy and stock feeds reliability.

• Efficient manual stock update processes by ground teams.

• Drive initiatives to achieve and sustain high availability and assortment quality.

Drive vendor operational performance & compliance

• Ensure strong monitoring of vendor performance vendor monitoring rules compensations fraud prevention and operational compliance to protect business performance and customer experience.

Optimize store fulfillment & preparation efficiency

• Lead initiatives that improve in-store workflows across picking packing checkout and dispatching to ensure optimal order readiness time and smooth rider pickup flow.

Own cross-functional alignment with Logistics & Commercial teams

• Partner closely with Logistics Commercial Campaigns and Marketing to ensure:

• Logistics models and prep-time strategies are optimized.

• Vendor Monitoring Rules are properly configured.

• Operational risks are proactively mitigated before impacting performance or growth.

Lead operational planning launches & risk management

• Act as the central coordination point for campaigns launches and operational initiatives ensuring full readiness risk identification and timely execution across all stakeholders.

Build scalable processes & develop high-performing teams

• Drive continuous improvement automation and process simplification while coaching team leads and strengthening a high-performance data-driven operations culture.

Qualifications :

What Did We Order

• Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.

• Leadership & Stakeholder Management - Proven ability to lead cross-functional teams collaborate with multiple stakeholders balance commercial and operational priorities and manage risks effectively.

• Planning Prioritization & Execution - Strong decision-making workforce planning and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.

• Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems

• Ownership & Communication Skills - Highly organized proactive and results-driven with strong communication and presentation skills comfortable operating in high-growth and rapidly changing environments.

Remote Work :

No

Employment Type :

Full-time