Service Engineer

Position Summary

As a Service Engineer you will play a key role in delivering highquality aftermarket services that support customer operations and longterm reliability across Egypt. Based in Egypt this role focuses on startup commissioning maintenance and technical support for precision flow meters multiphase flow meters measurement products process gas and liquid analyzers and custody transfer metering systems. You will work closely with customers and internal teams to ensure safe efficient and effective service execution while contributing to customer satisfaction loyalty and service business growth.

In This Role Your Responsibilities Will Be:

• Perform startup commissioning fault analysis troubleshooting repair and maintenance activities for measurement and analyzer systems including planning execution and customer reporting.
• Provide advanced technical support to customers to ensure reliable operation and maintenance of installed equipment.
• Conduct site surveys site walkdowns and installedbase assessments to identify upgrade service and consulting opportunities.
• Execute field modifications and upgrades independently or in collaboration with project leadership as applicable.
• Deliver technical training and support during escalated service matters particularly related to measurement products.
• Plan and execute LongTerm Service Agreements (LTSA) and Annual Maintenance Contracts in line with contractual scope and terms.
• Build and maintain strong customer relationships to support longterm partnerships and growth of aftermarket services.
• Monitor agreed performance metrics analyze results and take actions to meet or exceed service KPIs and execution standards.
• Identify continuous improvement and innovation opportunities and support their implementation.
• Ensure consistent application of Emerson business processes tools health safety and environmental standards.
• Adhere to Health Safety & Environment policies as laid by the organization.

Who You Are:

You persist in achieving objectives even when faced with challenges and changing conditions. You communicate effectively across a variety of settings adapting your approach to different audiences and situations. You build trust and collaboration by working openly with customers and colleagues to achieve shared goals. You contribute positively to team success by fostering cooperation accountability and continuous improvement.

For This Role You Will Need:

• A qualification in an engineering discipline such as instrumentation electronics electrical or mechanical engineering or equivalent practical experience.
• Handson experience supporting field service commissioning maintenance or technical support activities in an industrial environment.
• Ability to work independently at customer sites while collaborating effectively with remote and crossfunctional teams.
• Strong commitment to safety quality and ethical work practices.
• Proficiency in written and spoken English.

Preferred Qualifications That Set You Apart:

• Experience supporting process control measurement or analyzer systems in industrial or energy environments.
• Exposure to commissioning and startup of flow meters analyzers or custody transfer systems.
• Strong organizational skills and ability to manage multiple service activities effectively.
• Experience working directly with customers in fieldbased or serviceoriented roles.
• Ability to contribute to service improvement initiatives and knowledge sharing.

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.