P&O Operations Specialist

Job Description Summary

Job Description

Major accountabilities:

Employee Lifecycle Management

• Own and execute core HR processes from onboarding to offboarding including contract management internal mobility and data changes.
• Collaborate closely with P&O Business Partners Talent Acquisition Payroll Technology teams to ensure seamless employee experience.
• Maintain accurate and up-to-date employee records in HCM systems (e.g. Workday SAP/HR Core SHAPEiN).
• Ensure all transactions are documented in our Case Management System and processed within the defined Service Level Agreement and Key Performance Indicators (Turnaround time first-time-right rate)
• Perform quality checks and apply 4eye principle as defined in Sandoz P&O Internal Controls.
• Identify process improvement opportunities and support global or regional HR projects.

Benefits Administration

• Oversee benefits-related processes such as enrollment life events and terminations.
• Provide expert support to employees on benefit offerings policies and provider escalations.
• Ensure compliance with local legal requirements and internal policies related to benefits.

Time & Attendance

• Manage time and attendance solutions ensuring accurate tracking of working hours absences and leaves.
• Support line managers and employees in resolving issues and interpreting policies.
• Ensure compliance with local labor laws union agreements (if applicable) and internal timekeeping policies.

Operational Excellence

• Ensure consistent adherence to Global and Local HR Policies labor regulations and Data Protection Standards (GDPR)
• Maintain audit-ready documentation and follow robust process controls including segregation of duties and 4eye-reviews.
• Support Internal Audits timely accurate documentation and responses.
• Contribute to regular reporting of operational performance identifying root causes for SLA breaches quality issues and implementing corrective actions.

What you will bring to the role:

• 35 years of experience in HR Operations ideally in the pharmaceutical or regulated industry
• Strong working knowledge of Egyptian local labor law and HR compliance requirements
• Advanced experience with HRIS systems (e.g. Workday SAP ServiceNow) and time management tools
• Excellent communication Skills and ability to manage complex stakeholder relationships.
• Strong interpersonal stakeholder management and problem-solving skills
• High attention to detail and commitment to data accuracy.
• Ability to work in a fast-paced matrix organization.
• Deep understanding of Operational Metrics (SLA KPI quality audits)

Languages:

• Fluent in Egyptian Arabic and English (written reading and spoken)
• Additional languages are an advantage

Key performance indicators:

• P&O Services delivered on time with the right level of quality

Why Sandoz

Sandoz is the global leader in Biosimilar and Generic medicines a segment of the healthcare industry that delivers 80% of the worlds medicines at 30% of the cost touching the lives of more than 1 billion people across 100 countries! While we are proud of our achievements we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities production sites new acquisitions and partnerships we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost high-quality medicines sustainably.

Our momentum is powered by an open collaborative culture driven by our talented and ambitious colleagues who in return for applying their skills experience an agile and collegiate environment with impactful careers where diversity of thought is welcomed and where personal growth is supported!

Join us help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired