Service Assurance Director

Position: Director of Service Assurance Facilities Management (Education Portfolio)

Location: Riyadh - Saudi Arabia

Industry: Property Facilities Management Engineering

Nationality Requirement: Saudi Nationals Only

Join the Future of Facilities Management Asset Management in Saudi Arabia

This is a rare opportunity to shape the future of facilities management across one of Saudi Arabias most important national assets: its education sector.

We are seeking an accomplished and forwardthinking Director of Service Assurance to lead service quality compliance and continuous improvement across a diverse multisite portfolio of schools and educational facilities nationwide. This role sits at the intersection of operational excellence innovation and social impactplaying a pivotal part in supporting learning environments that align with Saudi Vision 2030.

As the strategic authority for service assurance you will ensure FM service partners consistently exceed contractual regulatory and performance expectations while introducing modern datadriven and peoplecentric approaches to service delivery. Acting as a trusted integrator between the Ministry of Education school leadership service providers and the client you will champion a culture of accountability innovation and longterm value.

This role is ideally suited to a selfstarter with an auditors rigour a strategists perspective and an innovators mindset.

Key Responsibilities

• Define and lead a comprehensive service assurance framework that delivers measurable improvements in quality compliance and performance across all facilities.
• Drive innovation in FM delivery enhancing learning environments student and staff wellbeing and positive community outcomes.
• Act as the primary interface with the Ministry of Education and key stakeholders translating educational priorities into robust FM performance standards.
• Lead performance audits quality inspections and HSE compliance programmes covering schools administrative buildings canteens and school transport services.
• Manage and inspire a geographically dispersed team of inspectors and auditors ensuring consistent standards rapid issue escalation and realtime dataled reporting.
• Hold FM service providers to account against contractual obligations and implement structured improvement plans where performance gaps arise.
• Embed a culture of continuous improvement leveraging analytics site intelligence and user feedback to elevate service outcomes and stakeholder satisfaction.
• Produce and present executivelevel reports dashboards compliance summaries and risk insights for senior internal and client audiences.
• Champion preventive maintenance asset lifecycle planning and emergency preparedness as foundations of longterm service excellence.
• Ensure full compliance with Saudi regulatory frameworks educationsector requirements and cultural expectations across all operations.

Qualifications & Experience

• Bachelors degree in Engineering Facilities Management or a related technical discipline (Masters degree preferred).
• Minimum 10 years experience in Facilities Management including 5 years in a senior assurance audit or compliance leadership role.
• Proven track record of introducing initiatives that improved service performance innovation or user wellbeing ideally within education or regulated publicsector environments.
• Strong experience leading remote or regionally dispersed teams and driving performance consistency at scale.
• Fluent in Arabic and English (written and spoken).
• Advanced user of CAFM/CMMS platforms performance dashboards and reporting tools.
• Indepth knowledge of Saudi building codes FM contracting models and Vision 2030 objectives.

Key Competencies

• Service Quality Assurance & Contract Compliance
• Innovation & UserCentric Service Design
• Remote Team Leadership & Escalation Management
• HSE Governance & Regulatory Expertise
• Strategic Planning & Senior Stakeholder Engagement
• Risk Management & Performance Analytics
• Asset Management & DataDriven Decision Making

Key Areas of Focus

Depending on your level and specialization you may be involved in:

• Strategic Asset Planning & Lifecycle Optimization
• Facilities & Infrastructure Maintenance
• Engineering Systems Oversight (Electrical HVAC Plumbing etc.)
• Digital Asset Tracking & CMMS/CAFM Systems
• Energy Efficiency & Sustainability Initiatives
• Risk Management & Regulatory Compliance (ISO 55001 PAS 55 GACAR 139)

Technical & Behavioral Skills We Value

• Facilities & Engineering Standards (ISO 55001)
• CMMS/CAFM systems GIS and data analytics
• Project Management (Primavera/MS Project)
• Sustainability Safety and Risk Management
• Collaboration Critical Thinking Customer Focu

Ready to Make an Impact

Apply now and become a key player in Saudi Arabias infrastructure evolution. Whether youre building your career or leading the charge your journey starts here.