Account Manager

Who we are:

As part of the Delivery Hero Network Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait Egypt KSA Bahrain Oman Qatar Jordan and United Arab Emirates. With more than 1500 employees 4 million users 15000 brands and 400000 daily orders we are just getting started

Role Summary:

Responsible for developing the business through partner restaurants via in-person & phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos promotions advertisement sales renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

Whats On Your Plate

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.
• Maintain continuous business relationships with clients/ restaurants via in-person visits regular phone call and mails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus branding Talabat stickers at restaurants banners and newsletter.
• Generate food coupons promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks Splash pages White-label Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant if the restaurant is live or active on the Talabat checking and resolving the reason such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via Contact reports activity reports 30 days plan and attending/contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including:
  • Closed sales
  • Follow-up activities
  • Sales expense report
  • Increased sales report after placing promotion voucher and coupons
  • Restaurant analysis sheet
  • Account management report

Qualifications :

• Bachelors Degree within Business Administration or any other related field
• Minimum of 3 years experience within Sales / Account Management
• Negotiation Skills
• Ability to meet deadlines and be flexible in working
• Fluent in Arabic Kurdish and English
• Communication skills (Written and Verbal)
• Excel Skills

Remote Work :

No

Employment Type :

Full-time