Reservations Agent

Reservations Agent 

This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision ensuring effective communication channels and providing top-notch customer this dynamic position you will be at the forefront of guest interactions contributing significantly to the success of our pre-opening phase.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate innovative team.

Key Responsibilities:

• Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
• Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
• Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
• Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Upselling and Promotion: Identify opportunities for upselling room categories packages and promotions to maximize revenue and enhance the guest experience.

Qualifications :

• Education: High school diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills. Fluent in English and Arabic is a plus.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

Additional Information :

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000 with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrians vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success the Mantis model was then developed worldwide understanding that consumers could use the Mantis portfolio as a mark of quality consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love care for the world dare to challenge the status quo! #BELIMITLES

Remote Work :

No

Employment Type :

Full-time