Transportation Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As the Transportation Coordinator at JLLs Integrated Facilities Manager business line you will work closely with the Transportation Manager to ensure employee transport for social and non-sociable hours are scheduled properly in accordance with local law and company policy. You will be responsible for analytics relating to transport services vendor management and predictive problem solving when external factors such as strikes or extreme weather impact operations. This role requires you to document and evolve processes conduct auditing and analytic reporting and manage escalations while researching new programs and improvements. You will play a vital role in JLLs commitment to delivering transformative real estate solutions by ensuring seamless transportation operations that support employee needs and enhance workplace accessibility across our client portfolio.

What your day-to-day will look like:

• Document and evolve processes related to transport requests and services while ensuring compliance with company policies
• Conduct auditing and analytic reporting to verify processes are followed in accordance with established guidelines
• Provide problem-solving solutions to address unplanned external factors including weather disruptions strikes and other service interruptions
• Manage project work focused on improving processes user interface and technology for transport portal systems
• Handle escalation and complaint management while coordinating with vendors to resolve transportation issues
• Process invoicing as directed and maintain accurate financial records for transportation services
• Research new programs pilots and improvements related to transport functions and operational efficiency.

Required Qualifications:

• Strong analytical and Excel skills with ability to interpret data and generate comprehensive reporting
• Ability to document processes in Standard Operating Procedure (SOP) formatting with attention to detail
• Experience interpreting processes and company policies to ensure compliance in daily practice
• Strong communication skills for engaging with employees vendors and management at various levels
• Vendor management experience with demonstrated ability to coordinate and oversee service providers
• Critical thinking and problem-solving skills for addressing complex transportation challenges
• Demonstrated work experience in similar transportation coordination logistics or facilities management roles.

Preferred Qualifications:

• Experience with transportation management systems and portal technology
• Knowledge of local transportation laws and regulatory compliance requirements
• Project management experience related to process improvements and technology implementations
• Experience in facilities management or integrated services environments
• Background in analytics and reporting with advanced Excel or database management skills
• Customer service experience with escalation and complaint resolution
• Understanding of predictive planning and contingency management for service disruptions.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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