Night Manager (Saudi National Only)
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Purpose of the Role
To lead and manage the hotels overnight operations ensuring that guest service safety revenue and operational standards are upheld during the night shift. The Night Manager acts as the hotels on-duty senior representative during overnight hours providing oversight of all night-time functions and ensuring seamless hand-over to the day team.
Key Responsibilities
Operations & Guest Service
Oversee all night-shift functions: front desk (check-in check-out guest services) concierge telephone switchboard guest requests and departures.
Ensure courteous efficient accurate guest service at all times; personally handle any escalated guest issues or complaints during the night.
Act as the Duty Manager on site making decisions and liaising with other departments (housekeeping engineering security F&B sales) to resolve issues.
Ensure smooth hand-over to the morning shift including briefing the day team on overnight events guest arrivals/departures outstanding issues.
Monitor guest flows arrivals and departures VIPs group bookings and special requests.
Maintain the lobby public areas and guest areas during the night shift to hotel service standards.
Night Audit Revenue & Front Office Administration
Conduct or supervise the night audit process: close the day verify revenue postings ensure accuracy of financials for the night shift.
Monitor room inventory room rate integrity late check-outs early check-ins; support revenue management strategies. (Leading hotels often include revenue focus in the night role.)
Prepare shift reports and hand-over report logbook incident logs statistics for arrivals/departures occupancy room revenue etc.
Ensure cash handling billing and credit control procedures are followed.
Monitor guest ledger ensure room accounts are accurate manage chargebacks/adjustments where required.
Team Leadership & Safety / Security
Lead coach and motivate the overnight team (front desk agents concierge night porters switchboard).
Ensure all staff are aware of and follow brand service standards SOPs safety and security protocols.
Monitor the security of the hotel during overnight: guest safety guest property building security emergency procedures lost & found.
Conduct rounds of public areas guest floors back-of-house as needed. Report any maintenance / safety / security issues.
Participate in emergency response (fire medical security incident) and act as responsible person on duty overnight.
Coordination & Communication
Liaise with housekeeping engineering security F&B sales/events to ensure any overnight guest requirements are met (late check-outs early arrivals room moves group departures).
Ensure effective communication to the day shift team and to management on overnight activities guest issues maintenance issues inventory and rate changes.
Attend or conduct nightly briefing with the team disseminate key information (e.g. VIP arrivals group departures events staff issues).
Standards Compliance & Brand Representation
Ensure that the hotels brand standards and SOPs are implemented and maintained during night shifts.
Maintain professional appearance grooming and behaviour and ensure staff comply with uniform and presentation requirements.
Monitor public area cleanliness ambience and service readiness.
Ensure compliance with local regulations (safety fire licencing) and internal audit requirements.
Qualifications :
Education & Experience
Diploma or degree in Hospitality Management Hotel Administration or related field; or equivalent hospitality experience.
Minimum of 3-4 years experience in hotel front office or guest services operations preferably in a supervisory or management role in a 5-star hotel.
Previous night shift / duty manager experience strongly desirable.
Experience with hotel PMS / property management software (e.g. Opera) and night-audit systems.
Additional Information :
Core Competencies:
Guest-centric mentality
High attention to detail
Strong organizational skills
Flexibility and ability to work under pressure
Cultural sensitivity and ability to lead diverse teams
Ability to work shifts including weekends and holidays as required
Key Performance Indicators (KPIs):
Guest satisfaction scores (internal & external)
Excellent guest-facing and service-oriented mindset.
Occupancy ADR RevPAR yield
Solid financial acumen in front office revenue room inventory and night audit processes.
Audit compliance (brand & safety)
Working Conditions
Typical shift: Night hours (e.g. approx. 12:00 - 09:00 AM or similar depending on hotel policy).
Standing walking supervising across the hotel; needs to be alert through the night.
On-call for emergencies guest issues and multi-department coordination.
Interaction with high-profile guests VIPs group check-outs etc. especially in busy hotels
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Restaurant Experience
- Kitchen Experience
- إدارة المخزون
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- إدارة المرافق والمنشآت
- Warehouse Experience
- Supervising Experience
- إدارة المطاعم
- Commercial Cleaning
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
