ITO Svc Delivery Cons
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Description:
Job Description:
Provide expertise for IT infrastructure (e.g. servers network) application infrastructure (e.g. SAP) and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input solutions and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget quality standards and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support including planning project management installation on-going management/monitoring/troubleshooting and de-installation following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility but may be performed at the customers location when required/justified.
Responsibilities:
Apply growing technical knowledge to operate a technology area (e.g. server administration technical security management performance management) or customer group with limited risk/complexity.
Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
Resolve routine in-scope technical incidents independently.
Work with team members to resolve more complex incidents.
Change Management/ Implementation:
Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.
Patch and Security Management:
Apply patch and security changes per policy.
Configuration Management:
Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design:
Understands the companys solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.
Quality:
Provide continual improvement recommendations for direct responsibility area (process improvement technical standard updates etc).
Project Management:
Participate in customer and internal projects including transformation.
Customer Relationship Management:
Set expectations with customers and/or internal businesses/end users within defined parameters.
Teamwork:
Work as part of a team which may be virtual and/or global.
Education and Experience Required:
Bachelors degree in Computer Science Engineering Business or related field or equivalent work experience.
May hold entry-level certification(s) in work field.
Knowledge and Skills:
Typical skills include:
(developing) understanding of technology in direct responsibility.
(developing) General understanding of related technologies.
(developing) Customer Service.
(developing) Project Management .
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
المهارات المطلوبة
- الرافعة الشوكية
- خدمة العملاء
- المهارات التنظيمية
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- الترجمة
- تنسيق المشاريع
عن الشركة
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... اعرض المزيد
