Manager vendor management

القاهرة - مصر

الراتب شهرياً: لم يكشف

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عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

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ملخص الوظيفة

Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.

Whats On Your Plate

Act as first and single POC for BPO vendors in regard to operational and performance related day-
to-day matters.
Observe and overlook outsourced business partners daily performance question and challenge
KPIs performance vs targets.
Report outsourced business performance results challenges initiatives and areas of improvement
to internal operations and SSC management on a periodic basis and as required.
Review presented performance reports from BPO vendors track improvement and take
responsibility for achieving BPO vendors to their performance targets.
Pay regular daily and weekly visits to BPO vendors at their locations meet with their operations
and supporting functions management as well as meeting with level1 staff there to get needed
insights and to drive performance to meet required targets.
Escalate immediately and proactively to talabat SSC Management any observed and expected
deviation from settled process & guidelines or targeted KPIs.
Ensure compliance of talabat SSC departments to BPOs settled framework to ensure supporting
BPO vendors to achieve desired performance results.

Qualifications :

Bachelors degree is a must.
Strong experience in Customer Operations/project Management with a proven record of successful people & KPIs performance achievements and turnaround min of 3 years of experience in managing Customer Operations/projects successfully.
Objective mindset; can read numbers clearly and got experience to convert numbers in hands into areas of improvement and needed actions to fix.
Detail oriented mindset with an eagle eye that can spot issues in a blink.
Proactive and flexible to move in locations travel and work on shifts as business requires.
People coach with outstanding communication & presentation skills.
Strong MS Excel knowledge.
Fluent command of English language.

Remote Work :

Employment Type :

Full-time

Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.Whats On Your PlateAct as first and single POC for BPO vendors in regard to operational and performance related day-to-day matters.Observe and overlook ...

Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.

Whats On Your Plate

Act as first and single POC for BPO vendors in regard to operational and performance related day-
to-day matters.
Observe and overlook outsourced business partners daily performance question and challenge
KPIs performance vs targets.
Report outsourced business performance results challenges initiatives and areas of improvement
to internal operations and SSC management on a periodic basis and as required.
Review presented performance reports from BPO vendors track improvement and take
responsibility for achieving BPO vendors to their performance targets.
Pay regular daily and weekly visits to BPO vendors at their locations meet with their operations
and supporting functions management as well as meeting with level1 staff there to get needed
insights and to drive performance to meet required targets.
Escalate immediately and proactively to talabat SSC Management any observed and expected
deviation from settled process & guidelines or targeted KPIs.
Ensure compliance of talabat SSC departments to BPOs settled framework to ensure supporting
BPO vendors to achieve desired performance results.

Qualifications :

Bachelors degree is a must.
Strong experience in Customer Operations/project Management with a proven record of successful people & KPIs performance achievements and turnaround min of 3 years of experience in managing Customer Operations/projects successfully.
Objective mindset; can read numbers clearly and got experience to convert numbers in hands into areas of improvement and needed actions to fix.
Detail oriented mindset with an eagle eye that can spot issues in a blink.
Proactive and flexible to move in locations travel and work on shifts as business requires.
People coach with outstanding communication & presentation skills.
Strong MS Excel knowledge.
Fluent command of English language.

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

Presentation Skills
الشراء
المشتريات
إدارة الموردين
Process Improvement
Pricing
إدارة المشاريع
إدارة العلاقات
إدارة العقود
مفاوضات العقد
تفاوض
Contracts

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عن الشركة

Delivery Hero

As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... اعرض المزيد

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