Front Desk Supervisor
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a dynamic and customeroriented Front Desk Supervisor to join our team in Jeddah Saudi Arabia. As the face of our organization you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front desk team.
- Oversee daily operations of the front desk and valet staff ensuring adherence to established policies and procedures
- Manage guest checkin and checkout processes utilizing both manual and computerized methods
- Handle guest inquiries complaints and special requests promptly and professionally
- Supervise and coordinate activities between front desk housekeeping and engineering departments
- Train mentor and motivate front desk staff to maintain high standards of customer service
- Manage cash transactions and maintain accurate financial records
- Oversee the proper handling of guest mail messages and faxes
- Monitor and optimize front desk performance metrics
- Ensure smooth communication and information flow among all shifts
- Implement and maintain guest satisfaction initiatives
- Assist in developing and improving front desk procedures to enhance efficiency and guest experience
- Handle escalated guest issues and implement appropriate service recovery measures
- Maintain a professional and welcoming atmosphere in the lobby area
Qualifications :
- Proven experience in a front desk supervisory role preferably in the hospitality industry
- Strong leadership team management and customer service skills
- Proficiency in hotel management software and front office operations
- Excellent problemsolving decisionmaking and multitasking abilities
- Strong verbal and written communication skills in English
- Detailoriented with excellent organizational skills
- Flexibility to work various shifts including evenings weekends and holidays
- Experience in conflict resolution and guest complaint handling
- Associates or Bachelors degree in Hospitality Management or related field preferred; additional language skills particularly Arabic are a plus
Additional Information :
Local Job
Remote Work :
No
Employment Type :
Fulltime
المهارات المطلوبة
- Ent
- تدريب الموارد البشرية
- القلب
- الحماية والوقاية
- Excel
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
