Telecommunications Agent
شارك هذه الوظيفة
موقع الوظيفة:
مدينة الملك عبدالله الإقتصادية - السعودية
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Receive each guest call in a professional and friendly manner.
Maintain effective communication with all related department to ensure smooth service delivery.
Handle every query in a polite and courteous manner and exceed guest expectations.
Ensure guests are greeted by name upon calling as per Rixos Standards.
Maintain an up to date knowledge of the hotel and local services.
Maintain an awareness of guest profile through the fidelio guest profile system.
Complete managements long distance call vouchers and record them on the traffic sheet.
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
Be aware at all times of the whereabouts of the managers and where to contact them.
Monitor the logs of long distance calls faxes and messages.
Coordinate communication within the hotel in the event of an emergency.
Be fully aware of the Rixelence for the day
Proper grooming at all times
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications :
University Degree in any field. Minimum 1 year in a similar role.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
المهارات المطلوبة
- علوم الكمبيوتر
- Continuous Integration
- Fraud
- Intake Experience
- إنفاذ القانون
- Usability
- Analysis Skills
- Computer Forensics
- القيادة
- التدريس
- Counterintelligence
- Sass
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
