To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
To answer and handle calls wakeup calls and messages properly using the telephone etiquettes and Risos standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To setup inventory and monitor supplies and other commodities upon guest requests.
To update the above items availability in the PMS.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks housekeeping office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history in the PMS.
To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line up briefing with the Housekeeping team.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved
Remote Work :
No
Employment Type :
Fulltime
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد