RESERVATION AGENT

AccorHotel

موقع الوظيفة:

مدينة الملك عبدالله الإقتصادية - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

1. 1. Have a thorough knowledge of the entire hotel services and facilities
  2. Answer inquiries of room rates outlets and room locations.
  3. To be totally familiar with all aspects of the reservation systems
  4. Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
  5. Post advance deposits and keep accurate records of deposits.
  6. Process rooming lists and group blocks and indicate special requests and billing procedures
  7. File and process reservations correspondence make certain all files are current and in order.
  8. Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department.
  9. Abide by the hotels policies and procedures
  10. Be familiar with changes in the rates and group enquiries
  11. Complete daily shift task list and aid others
  12. To be aware of inventory management and keep a constant check on the room types available throughout the day
  13. To have an understanding of departmental goals and projections for average rate and occupancy
  14. Accommodate and document special requests in an accurate and efficient manner.
  15. Determine the most appropriate room type to meet guest requirements and maximize room rate.
  16. Explain guarantee and cancellation policies to callers.
  17. Describe room accommodations and benefit feature sale amenities to guests.
  18. Use sales techniques when assisting guests in making reservations including personalizing calls obtaining complete guest needs suggesting alternate dates or directing guests to sister properties on sold out days.
  19. Answer guest questions about property facilities/services (e.g. hours of operation room availability restricted dates rates and room types packages promotions entertainment restaurants special events).
  20. Assign confirmation/cancellation numbers and clearly relay this information to callers giving them the option of emailing and/or faxing these numbers.
  21. Identify guest reservation needs by asking openended questions to obtain all necessary information
  22. Follow up selling techniques and sales strategies in order to maximize property revenue.
  23. Identify repeat guests using appropriate codes
  24. Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
  25. Carry out any other reasonable task (which may not be stated here) as requested.
  26. Assist in Task Force Teams for new openings.

Qualifications :

Minimum one year experience with the same position in a 5 star hotel and high school degree.

Remote Work :

Employment Type :

Fulltime

Have a thorough knowledge of the entire hotel services and facilitiesAnswer inquiries of room rates outlets and room locations.To be totally familiar with all aspects of the reservation systemsHandle all reservation requests using good listening and communication skills to secure information necessa...

1. 1. Have a thorough knowledge of the entire hotel services and facilities
  2. Answer inquiries of room rates outlets and room locations.
  3. To be totally familiar with all aspects of the reservation systems
  4. Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
  5. Post advance deposits and keep accurate records of deposits.
  6. Process rooming lists and group blocks and indicate special requests and billing procedures
  7. File and process reservations correspondence make certain all files are current and in order.
  8. Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department.
  9. Abide by the hotels policies and procedures
  10. Be familiar with changes in the rates and group enquiries
  11. Complete daily shift task list and aid others
  12. To be aware of inventory management and keep a constant check on the room types available throughout the day
  13. To have an understanding of departmental goals and projections for average rate and occupancy
  14. Accommodate and document special requests in an accurate and efficient manner.
  15. Determine the most appropriate room type to meet guest requirements and maximize room rate.
  16. Explain guarantee and cancellation policies to callers.
  17. Describe room accommodations and benefit feature sale amenities to guests.
  18. Use sales techniques when assisting guests in making reservations including personalizing calls obtaining complete guest needs suggesting alternate dates or directing guests to sister properties on sold out days.
  19. Answer guest questions about property facilities/services (e.g. hours of operation room availability restricted dates rates and room types packages promotions entertainment restaurants special events).
  20. Assign confirmation/cancellation numbers and clearly relay this information to callers giving them the option of emailing and/or faxing these numbers.
  21. Identify guest reservation needs by asking openended questions to obtain all necessary information
  22. Follow up selling techniques and sales strategies in order to maximize property revenue.
  23. Identify repeat guests using appropriate codes
  24. Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
  25. Carry out any other reasonable task (which may not be stated here) as requested.
  26. Assist in Task Force Teams for new openings.

Qualifications :

Minimum one year experience with the same position in a 5 star hotel and high school degree.

Remote Work :

Employment Type :

Fulltime

اعرض المزيد

المهارات المطلوبة

الذكاء
الشركات والمؤسسات
الري
الاستثمار
صيانة مكيفات الهواء
إدارة العقود

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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