HOSTESS

AccorHotel

موقع الوظيفة:

مدينة الملك عبدالله الإقتصادية - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

1. 1. Maintain complete knowledge of:

Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code

Restaurant reservation procedures

Daily house count arrivals departures VIPs

Scheduled inhouse group activities locations and times

All department policies / service procedures

1. 1. Answer telephone within 3 rings using correct salutations and telephone etiquette.
  2. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  3. Communicate reservation /cancellation changes to management as they arise throughout the shift.
  4. Monitor the preparation of own assignments ensuring compliance to departmental standards.
  5. Ensure that all menus check folders are cleaned and in sufficient quantity.
  6. Ensure that the hostess stand is cleaned and organized.
  7. Review the Reservation book preassign designated tables and follow up on all special requests.
  8. Greet the guests at the entrance of the restaurant
  9. Seat Guest accordingly to floor plan / being fair to each waiter.
  10. Show guests their table which has been designated to them
  11. Ensure that the guests are pleased with their table.
  12. Present the open menu to the guest.
  13. Ensure that the tables are set to the best service of the guest.
  14. Anticipate heavy business times and organize procedures to handle waiting lines.
  15. Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
  16. Maintain positive guest relations at all times.
  17. Be familiar with hotel services / activities to respond to guest inquiries accurately.
  18. Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  19. Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
  20. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  21. Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  22. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
  23. Promote a cooperative working climate maximizing productivity and quality.
  24. Do table visits systematically at each meal period to ensure guest satisfaction.
  25. Promote F&B Outlets to each customer in down time.
  26. Successful completion of the training process.
  27. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  28. To assist in Menu printing.
  29. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  30. To provide friendly courteous and professional service at all times.
  31. To maintain good working relationships with colleagues and all other departments.
  32. To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
  33. To comply with local legislation as required.
  34. To respond to any changes in the department as dictated by the needs of the hotel.
1. 1. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
  2. To attend training and meetings as and when required.

Qualifications :

Diploma or degree in vocational hospitality fresher or 1 year of experience in 45 star hotel.

Additional Information :

Remote Work :

Employment Type :

Fulltime

Maintain complete knowledge of:Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code Restaurant reservation procedures Daily house count arrivals departures VIPs Scheduled inhouse group activities locations and times All d...

1. 1. Maintain complete knowledge of:

Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code

Restaurant reservation procedures

Daily house count arrivals departures VIPs

Scheduled inhouse group activities locations and times

All department policies / service procedures

1. 1. Answer telephone within 3 rings using correct salutations and telephone etiquette.
  2. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  3. Communicate reservation /cancellation changes to management as they arise throughout the shift.
  4. Monitor the preparation of own assignments ensuring compliance to departmental standards.
  5. Ensure that all menus check folders are cleaned and in sufficient quantity.
  6. Ensure that the hostess stand is cleaned and organized.
  7. Review the Reservation book preassign designated tables and follow up on all special requests.
  8. Greet the guests at the entrance of the restaurant
  9. Seat Guest accordingly to floor plan / being fair to each waiter.
  10. Show guests their table which has been designated to them
  11. Ensure that the guests are pleased with their table.
  12. Present the open menu to the guest.
  13. Ensure that the tables are set to the best service of the guest.
  14. Anticipate heavy business times and organize procedures to handle waiting lines.
  15. Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
  16. Maintain positive guest relations at all times.
  17. Be familiar with hotel services / activities to respond to guest inquiries accurately.
  18. Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  19. Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
  20. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  21. Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  22. Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
  23. Promote a cooperative working climate maximizing productivity and quality.
  24. Do table visits systematically at each meal period to ensure guest satisfaction.
  25. Promote F&B Outlets to each customer in down time.
  26. Successful completion of the training process.
  27. To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  28. To assist in Menu printing.
  29. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  30. To provide friendly courteous and professional service at all times.
  31. To maintain good working relationships with colleagues and all other departments.
  32. To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
  33. To comply with local legislation as required.
  34. To respond to any changes in the department as dictated by the needs of the hotel.
1. 1. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
  2. To attend training and meetings as and when required.

Qualifications :

Diploma or degree in vocational hospitality fresher or 1 year of experience in 45 star hotel.

Additional Information :

Remote Work :

Employment Type :

Fulltime

اعرض المزيد

المهارات المطلوبة

Restaurant Experience
OpenTable
خدمات الأغذية
خدمة العملاء
Hospitality Experience
Basic Math
Guest Relations Experience
Host/Hostess Experience
خدمات النزلاء
Cash Handling
Phone Etiquette
Writing Skills

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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