Digital Project & Customer Success Leader EAGM

الرياض - السعودية

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Job Description Summary

The Digital Project & Customer Success Leader (EAGM) serves a dual role as both Lead Service Specialist (LSS) and Customer Success Manager (CSM) driving the successful delivery and sustained value of digital imaging solutions across healthcare institutions.
As an LSS the manager leads the planning execution and integration of imaging software cloud platforms AI tools and PACS/RIS systems ensuring alignment with clinical workflows and operational goals.
In the CSM capacity the role focuses on post-sales successensuring customer satisfaction solution adoption and long-term engagement through onboarding training support renewals and strategic growth initiatives. The manager builds and nurtures relationships with Key Opinion Leaders (KOLs) and other strategic stakeholders to promote solution advocacy and clinical impact. This hybrid position is pivotal in enabling digital transformation while fostering strong outcome-driven relationships with healthcare providers.

Job Description

Roles and Responsibilities

Project Leadership & Delivery

Lead end-to-end project management for Imaging Digital Solution (IDS) implementations upgrades and integrations ensuring on-time on-budget and high-quality delivery.

Coordinate deployment of IDS including DoseWatch Dose Analytics and Imaging 360.

Stakeholder Engagement

Serve as the primary point of contact for customers clinical teams IT departments and vendors throughout the project lifecycle.

Build trusted relationships with key stakeholders to ensure alignment and satisfaction.

Customer Success & Growth

Drive customer onboarding and enablement to ensure successful adoption of digital solutions.

Maintain strong relationships with Key Opinion Leaders (KOLs) to promote solution advocacy and clinical impact.

Monitor customer health metrics and proactively address issues to ensure satisfaction and retention.

Identify and execute upselling and cross-selling opportunities in collaboration with sales teams.

Manage renewals and support expansion strategies to grow account value and customer lifetime.

Advocate for customer needs internally and ensure feedback is incorporated into product and service improvements.

Risk & Issue Management

Identify project risks and issues early develop mitigation strategies and escalate when necessary.

Documentation & Reporting

Maintain detailed project documentation timelines and status reports. Provide regular updates to leadership and stakeholders.

Compliance & Quality

Ensure all projects comply with healthcare regulations in the region cybersecurity standards and internal quality processes.

Continuous Improvement

Capture lessons learned and contribute to the development of best practices and process improvements.

Analyse customer feedback and usage data to improve service delivery and customer experience.

Required Qualifications

Bachelors degree in engineering Healthcare IT Computer Science Radiologic Technologist or related field (Masters preferred).
5 years of experience in project management preferably in healthcare imaging or digital health.
Experience in customer success account management or post-sales support in a healthcare or SaaS environment.
Strong understanding of imaging modalities (CT MR X-ray) PACS/RIS HL7/DICOM standards and cloud-based solutions.
PMP PRINCE2 or Agile certification is a plus.
Excellent communication leadership and organizational skills.
Ability to manage multiple projects in a fast-paced customer-facing environment.
Arabic and English Speaking & Writing.

Desired Characteristics

Strong oral and written communication skills.
Strong Presentation Skills
Demonstrated ability to analyze and resolve problems.
Ability to document plan market and execute programs.
Established project management and customer success skills.
Familiarity with AI/ML applications in radiology.
Knowledge of cybersecurity and data privacy in healthcare.
Experience with CRM tools and customer success platforms

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Ourtotal rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support

Additional Information

Relocation Assistance Provided: Yes

Required Experience:

Director

Job Description SummaryThe Digital Project & Customer Success Leader (EAGM) serves a dual role as both Lead Service Specialist (LSS) and Customer Success Manager (CSM) driving the successful delivery and sustained value of digital imaging solutions across healthcare institutions.As an LSS the manage...