Operations & Performance Admin Engineer

Role Summary

We are seeking a versatile and highly organized Operations & Performance Admin Engineer to join the talabat mart (tMart) team. This hybrid role bridges technical facilities management with data-driven operational performance administration. On the engineering side you will oversee the maintenance procurement support and supplier supervision for dark store facilities ensuring critical infrastructure like cold chain systems (chillers/freezers) and electrical networks remain fully operational. On the administration side you will dedicate focus to monitoring tracking and reporting the operational health of the dark stores reviewing ground-level efficiency metrics and delivering structured compliance dashboards to ensure seamless 30-minute delivery execution.

Whats On Your Plate

Engineering & Facilities Management:

• Infrastructure Maintenance: Proactively identify diagnose and manage the maintenance and repair needs of essential store infrastructure including industrial chillers freezers HVAC/AC systems electrical distribution networks and general facilities.

• Procurement Documentation: Formulate highly accurate and detailed Scope of Work (SOW) documents and Bill of Quantities (BOQ) for new equipment purchases facility upgrades and engineering services.

• Supplier Supervision: Supervise on-site third-party contractors and service providers during engineering installations routine maintenance and emergency repairs enforcing strict quality and safety standards.

• Handover & Receiving: Conduct technical inspections and serve as the final authority for the formal receiving and handover of newly executed engineering projects facilities or physical assets.

Performance Administration:

• Real-Time Order Flow Monitoring: Maintain a regular order-flow monitoring schedule on the Shopper platform and actively inform the relevant store team via communication groups in case of any delays in assigning or preparing orders.

• Nightly Sales Tracking: Create and publish structured sales update tables every night at 7:00 PM 9:00 PM 11:00 PM and 12:15 AM to keep the team informed on performance milestones.

• Picker Performance Analytics: Check picker performance at the granular order level calculate efficiency averages and prepare comprehensive reports to help team leaders optimize speed and accuracy.

• Customer Feedback Administration: Follow up with the account advisor to aggregate categorize and report back on direct customer feedback to identify service delivery bottlenecks.

• Operational Sheet Management: Maintain and systematically update the central operations Google Sheet for all immediate store-level updates operational tracking parameters and system notifications.

• In-App Quality Control Audits: Perform weekly systematic audits of images on the talabat App flagging discrepancies and proactively uploading missing visual assets to guarantee catalog completeness.

• Barcode Error Tracking: Identify and log non-working barcodes using the specialized operations tracking sheet to minimize order picking delays.

• Store Invoice & Compliance Audits: Monitor track and verify the physical and digital invoices uploaded directly by the store branches to ensure operational data integrity.

Qualifications :

• Education & Experience: Bachelors degree in Mechanical Electrical or Industrial Engineering or a highly related technical field combined with at least 3 years of experience across data tracking performance reporting facilities engineering or administrative operations.

• Technical Facility Skills: Strong hands-on or supervisory experience identifying maintenance needs for commercial refrigeration (chillers/freezers) HVAC networks and electrical systems. Proven ability to draft professional SOW and BOQ documents.

• Analytical & Tooling Proficiency: Highly data-oriented and structured with an advanced proficiency in Google Sheets/Excel. Comfortable managing high-volume operational dashboards and catching subtle metric anomalies.

• Execution & Communication: Strong communication and reporting skills to seamlessly present daily facilities statuses and weekly performance summaries directly to Operations Management.

Remote Work :

No

Employment Type :

Full-time