Webhelp
About Webhelp
Webhelp offers intelligent, data-led customer service and contact centre services as part of its leading role in the field of business process outsourcing.We work flexibly together in a fast-paced environment creating innovative services and processes that are transforming and redefining the ways people experience customer support.
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64 Job openings in Webhelp
As a Customer Advisor, you will: Analyze customer requests and expectations and respond to them based on their needs and circumstances Use and master the tools and procedures provided by company to deliver a customer-centric approach with a strong focus on problem solving in each More...
Job Description Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Organize meetings and events Create and maintain updated documents and spreadsheets Oversee sorting and distribution of incoming mail More...
We are looking for a network engineer who will be responsible for maintaining and administering our company's networks. Your primary duties will include maintenance of networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data More...
The GOM manages the client day-to-day relationship within Webhelp for ensuring the delivery meets client goals. The GOM is responsible for setting up the solution sold and leads change management process when required. The GOM is responsible for the operational reporting towards t More...
As a Customer Advisor, you will: Analyze customer requests and expectations and respond to them based on their needs and circumstances Use and master the tools and procedures provided by company to deliver a customer-centric approach with a strong focus on problem solving in each More...
Job Description Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Organize meetings and events Create and maintain updated documents and spreadsheets Oversee sorting and distribution of incoming mail More...
Customer Service Specialist - Fluent Italian Speakers
Webhelp -
Cairo
-
Egypt
Job Description Analyze customer requests and expectations and respond to them based on their needs and circumstances Use and master the tools and procedures provided by Qonto to deliver a customer-centric approach with a strong focus on problem solving in each of your interaction More...
Job Description Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. Monitors site to ensure optimal staffing levels. Adjust intraday forecasts derived from understood business drivers to determine require More...
Job Description Working closely with agents and supervisors, the QA will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each and every interaction. Responsible for conducting the number of internal monitoring and feedback per a More...
Job Description Provide the first-line contact for FM Department with all internal/external customers/suppliers Order and manage all supplies requests to always guarantee availability Respond effectively to all queries and complaints, using effective listening, questioning and pr More...
Job Description Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide More...
Job Description Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide More...
Call Center Representative - English Speaker
Webhelp -
Cairo
-
Egypt
Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/ More...
Call Center Representative - Arabic Speaker
Webhelp -
Cairo
-
Egypt
Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/ More...
Fluent English Speakers - Call Center Representative
Webhelp -
Cairo
-
Egypt
Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/ More...
Fluent Italian Speakers - Customer Service Specialist
Webhelp -
Cairo
-
Egypt
Job Description Analyze customer requests and expectations and respond to them based on their needs and circumstances Use and master the tools and procedures provided by Qonto to deliver a customer-centric approach with a strong focus on problem-solving in each of your interaction More...
German Speaker - Customer Service Representative
Webhelp -
Cairo
-
Egypt
Job Description Tasks Provide support on customers banking related queries primarily about money transfers. Performing other tasks related to the banking activity according to the needs of the project. Coordinate office activities and operations to secure efficiency and complian More...
Job Description Troubleshoots client login issues to determine and resolve reported problems Troubleshoots telephone and VOIP issues to resolve them Tracks warranties and inventory Responds to telephone calls, e- mail, and personal requests for technical support related to compu More...
Job Description Source potential candidates for the appropriate technical roles. Perform pre-screening calls to analyze applicants’ abilities. Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions). Compo More...
Job Description Create an inspiring team environment with an open communication culture. Set clear team goals and assign tasks and set deadlines. Oversee day-to-day operation. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any i More...
Demonstrated stable job tenure Social media savvy Ability to to perform duties objectively, devoid of inherent biases or personal beliefs Strong emotional intelligence and resilience Accurate and critical work attitude Proclivity towards complying with procedures More...
Job Description Mission The recruitment officer manages all recruitment. He/she takes over the whole process: job description, recruitment ads, recruitment updates, resume screening. Main activities Required profile identification (depending on subsidiary/site) Define job de More...
Job Description Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Em More...
Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/t More...
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