VIACOMMS TELECOMS KCSS

Consulting with IT managers and other departments as required. Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance me More...

Perform daily uploads, downloads, and importing Ensure and document outbound dialer activity Analyze dialer-output data to identify potential problems and issues Run payment report regularly Create and update dialing campaigns filter, list strategies and reports Monitor and adj More...

Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times Occasi More...

Work experience with one or more cloud service providers Deep understanding of cloud service architecture with emphasis on security in the cloud Solid understanding of modern information security methodologies and standards, especially in cloud environment Cloud/Security certific More...

Understand how software and hardware systems bring business visions to life Get an insight into end-users’ problems and their work processes, and turn them into solutions that increase efficiency Have a grasp on the technical aspects of a project so they can build a convinci More...

Leading user understanding work and create and execute commercial/communication/training campaigns to help employees select, use, and derive maximum value from our solutions. Responsibility for all aspects of the solution including: User Experience Surveys, understanding user/clien More...

Create a well-informed cloud strategy and manage the adaption process. Regularly evaluate cloud applications, hardware, and software. Develop and organize cloud systems. Work closely with IT security to monitor the company's cloud privacy. Respond to technical issues in a pr More...

25% Evaluate and select enterprise application development and integration technologies and solution development lifecycle methodologies for IT Professionals Ability to work closely with technical architects and architecture governance technical team for solution development and de More...

Identify and resolve the problems about Mitel product portfolios, and of MX-One with Mitel customer support in particular Serve as a single point of escalation for Mitel first line group, providing technical support either remotely or on-site Design, build and manage the deploymen More...

Following the full design process, from conducting market research to conceptualizing and designing a product for the company. Analyzing consumer behavior to gain user insights and identify opportunities to optimize the usability of a product. Identifying any defects or points of More...

Prior experience for working with Interactive Intelligence Customer Interaction Center installations & configurations is preferred Good knowledge of VoIP, telecommunications & VoIP protocols Possess IC Handler Development 3.0 and IC Dialer 3.0 or above is advantageous G More...

Possess Interaction Center Certified Engineer (ICCE) 3.0 certification or above Prior experience for working with Interactive Intelligence Customer Interaction Center installations & configurations is preferred Good knowledge of VoIP, telecommunications & VoIP protocols P More...

Manages day to day operations ensure audit delivery business operations are done per client requirement Ensure quality framework is in place and coordinated across stake holders Implement clear overall quality strategy with scalable process / tools/ systems that allow resource eff More...

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to qualit More...

Responsible for day-to-day administration and monitoring of the dialer system including design, build and maintenance of campaigns, data sets, filters, reports, and data strategies Strategize, execute, and manage dialer strategy for multiple teams to ensure campaigns are penetrated More...

Effectively managing the company’s resources Optimizing employee activities and the outcomes Managing the company’s resources and materialistic assets Regularly collecting data and stats related to performance Imparting effective training to existing and new employee More...

Collaborate with management to develop and implement an effective communications strategy based on our target audience. Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communic More...

Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with market More...