At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Field Implementation Engineer

Careers that Change Lives

The Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. Were purposeful. Were committed. And were driven by our Mission to alleviate pain restore health and extend life for millions of people worldwide.

A Day in the Life

We offer you an exciting Field Implementation Engineer position as a HealthCast Services lead installer executing in-hospital monitor set up and configuration of Acute Care & Monitoring (ACM) products. This role requires a heavy IT foundational skillset that will leverage your experience in the areas of device set up configuration and deployment of both hardware and software-based products. This is both a challenging and rewarding position that offers the opportunity to demonstrate both technical proficiency and hands on medical device set up and deployment of equipment in hospitals across the US. Our customers are typically acute care hospitals and the users of our devices are in patient care units. Our HealthCast products are both software and hardware-based technologies typically leveraging in place hospital infrastructure. You will be part of the HealthCast Services team working on projects requiring good foundational understandings of technologies and hardware equipped with Wi-Fi Bluetooth and other data transmission and security protocols in primarily hospital settings including patient rooms. You will be responsible for managing IT working sessions ensuring project readiness in advance of traveling to our valued accounts. As you continue to learn our solutions and product offerings this role is positioned as an opportunity to evolve into a lead implementation engineer position within our HealthCast Services team.

Location: Remote

Travel: 75%

Position Responsibilities:

Lead Field Implementation efforts including significant travel to hospitals across the US

Perform hands-on installation work at customer locations for all AC&M product offerings

Lead customer IT workstream meetings in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings

Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies

Effective communication both verbally and in written form

Conduct on-site IT trainings to hospital staff on our products

Provide guidance to customers on how best to configure their environment for our products

Ensure installation work that meets highest quality and customer services standards

Create/maintain installation documentation

Provide Level 2 technical support for all HealthCast products

Must be available for after-hours or weekend support if emergency customer situations occur

Provide technical input for our Sales Directors and Sales Engineers

Develop and deploy hardware and software tools that optimize field installations and configurations

Provide feedback to R&D on how to make products easier to deploy and support in the field

Flexibility to travel to customer locations with minimal notice when needed

Must Have: Minimum Requirements

Must possess Bachelors degree

10 years as an I/T professional in this role or related roles with emphasis on Windows based systems as well as networking including wireless based technologies

Nice to Have

OEM experience as a Field Service Engineer Philips GE Nihon Koden Drager

A problem solving mindset

Experience scripting

Documented history of interacting with customers and deploying equipment in a customer environment with a strong preference for hospital experience

Networking experience including set up and configuration of Routers Switches VLANs Subnets Firewalls general network troubleshooting skills

Sound background with Microsoft products including Windows OS (Windows 10&11) Server& 2022. SQL Server2022

Experience with using Active Directory for authentication and authorization

Experience with virtualization technologies and cloud including VMWare and Azure

Wi-Fi Experience including 802.11 standards and certificates

Desktop support of hardware & device imaging

Security experience including and understanding of encryption protocols

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain restore health and extend lifewhere your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.