Employee Experience Transformation and Design Lead

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Role: Employee Experience Transformation and Design Lead

Northern Trust is reimagining how work gets done across the employee and manager experience.

We are looking for a transformation leader who can rethink critical workforce journeys from the ground up by simplifying complexity removing friction and designing experiences that feel intuitive modern and human-centered.

This role is not about incremental process improvement or maintaining legacy workflows. It is about redesigning how employees experience work across onboarding manager interactions approvals workflows operations and internal tools at enterprise scale.

You will operate at the intersection of experience design transformation strategy process redesign and technology enablement by helping shape the future of work at Northern Trust.

The ideal candidate combines systems thinking creativity operational rigor and strong execution skills. They are energized by ambiguity challenge conventional assumptions and know how to turn fragmented experiences into scalable streamlined solutions.

The key responsibilities of the role include:
Reimagine Workforce Experiences
Redesign employee and manager experiences across critical workforce journeys including onboarding internal mobility approvals workforce operations and manager workflows
Challenge legacy assumptions and rethink how work should function in a modern enterprise environment
Identify friction points inefficiencies duplicative processes and unnecessary complexity across end-to-end workflows
Simplify experiences by designing more intuitive scalable and human-centered solutions
Lead Enterprise Transformation Initiatives
Drive high-impact transformation efforts from concept through implementation
Translate broad strategic ideas into actionable operating models workflows and execution plans
Partner directly with senior leadership to shape enterprise workforce transformation priorities
Prototype and pilot new approaches before scaling across the organization
Design Future-State Operating Models
Apply service design journey mapping systems thinking and process redesign methodologies
Create future-state employee and manager journeys that improve efficiency experience and adoption
Design workflows that integrate people process technology and AI-enabled automation
Ensure solutions balance user experience operational scalability governance and risk management
Partner Across Functions
Collaborate with HR Technology Operations Risk Communications and business leaders to drive adoption and implementation
Translate transformation concepts into business requirements user stories and implementation plans
Influence stakeholders across a complex enterprise environment and build alignment around new ways of working

Skills/Qualifications:
510 years with backgrounds in Experience Design Service Design Digital Transformation Product Operations Management Consulting Innovation Strategy or Customer Experience Transformation.
Delivered enterprise-scale transformation initiatives through redesigning experiences workflows operating models and/or services in complex organizations.
Bachelors degree or equivalent in Business Data Science Computer Science Statistics Finance Math or a related field.

**Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B L-1 TN O-1 E-3 H-1B1 F-1 J-1 OPT CPT or any other employment-based visa).

Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home.

#LI-EA1

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.