Manager, Energy Efficiency

Link Logistics Real Estate (Link) is a leading operator of warehouses and business parks specializing in last-mile logistics real estate. Established by Blackstone in 2019 the company connects consumption technology and the supply chain across its portfolio which spans half a billion square feet. We leverage our scale proprietary data and insights and foundational focus on sustainability to drive success for our customers businesses and deliver value for our stakeholders. We put our people customers and communities first and find ways to make a conscious positive impact where we live and work. Every day we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

The Manager Energy Efficiency is responsible for overseeing day-to-day execution and continuous improvement of energy efficiency programs including customer engagement and interaction supported by Salesforce back-end case management. This role will ensure accurate billing alignment and operational consistency across a complex portfolio. This role serves as a key liaison between internal teams property management accounting technology partners and external vendors while providing leadership prioritization and subject matter expertise to support scalable and compliant energy operations.

RESPONSIBILITIES:

• Lead the execution and oversight of program intake enrollment and case management workflows ensuring cases are accurately triaged prioritized and resolved in accordance with established SOPs

• Develop and manage the program frameworks for customer engagement and value creation for energy efficiency/ECM projects across Links portfolio and customer base

• Lead the customer experience model and market research to align the suite of energy efficiency offerings

• Serve as a subject matter expert for program eligibility lease interpretation utility account structures and billing requirements including escalation of complex or non-standard items

• Manage and refine operational processes across systems such as Salesforce Yardi and utility billing platforms to improve data accuracy efficiency and visibility

• Partner closely with Property Management Utility Operations Accounting Technology and external vendors to coordinate issue resolution system transitions and process updates

• Oversee quality control related to GL coding account setup enrollment status and billing outcomes identifying trends and implementing corrective actions as needed

• Support system migrations and enhancements (e.g. platform transitions automation efforts reporting improvements) by documenting requirements testing workflows and communicating impacts to stakeholders

• Develop and maintain process documentation training materials and reference tools to support consistent execution and onboarding of new team members

• Monitor workload distribution and case volume to ensure prompt responses and adherence to service expectations

• Provide guidance coaching and direction to team members or cross-functional partners as processes evolve

• Identify opportunities to streamline workflows reduce manual effort and improve the customer and internal stakeholder experience

• Participate in special projects related to portfolio wide energy initiatives compliance requirements and operational improvements as assigned

QUALIFICATIONS:

• Bachelors degree in Business Finance Engineering Sustainability Operations or a related field or equivalent professional experience

• Demonstrated experience in energy management utilities property operations or a related role. Experience engaging customers on complex energy utility or sustainability programs preferred.

• Customer engagement and customer-facing communication skills; sales experience is a plus.

• Strong understanding of utility billing structures lease-based cost allocation and operational workflows in a portfolio environment

• Experience working across multiple systems (e.g. CRM platforms property management systems billing tools) and navigating data dependencies between them

• Experience with AI M365 Copilot and process automation a plus

• Proven ability to manage complex detail-oriented processes while maintaining a broader operational and strategic perspective

• Effective communication and collaboration skills with the ability to translate technical or operational detail for varied audiences

• Highly organized self-directed and comfortable operating in an environment with evolving processes and priorities

• Proficiency in Microsoft Excel and other standard business tools; experience with Salesforce and Yardi strongly preferred

EEO Statement

The Company is an equal opportunity accordance with applicable law we prohibit discrimination against any applicant employee or other covered person based on any legally recognized basis including but not limited to: veteran status uniformed servicemember status race color caste immigration status religion religious creed (including religious dress and grooming practices) sex gender gender expression gender identity marital status sexual orientation pregnancy (including childbirth lactation or related medical conditions) age national origin or ancestry citizenship physical or mental disability genetic information (including testing and characteristics) protected leave status domestic violence victim status or any other consideration protected by federal state or local law. We are committed to providing reasonable accommodations if you need an accommodation to complete the application process please email .