Internal Application Desktop Support Engineer

Desktop Support Engineer

We are seeking a highly skilled Desktop Support Engineer to provides advanced Tier 2 technical support to employees ensuring reliable operation of desktop systems mobile devices and collaboration tools. This role serves as a key escalation point for complex technical issues while delivering a high level of customer service and contributing to continuous improvement of IT support operations.

The ideal candidate is a proactive IT professional with strong troubleshooting skills and a customer-first mindset. They can work independently handle escalations and support a fast-paced environment while maintaining a positive user experience.

City Light & Power has been recognized by The Denver Post as one of the top workplaces for 2026!

Duties and Responsibilities:

• Provide Tier 2 technical support for hardware software operating systems and enterprise applications.
• Troubleshoot issues across Windows/macOS systems Microsoft 365 VPN/remote access mobile devices and peripherals.
• Serve as an escalation point for complex technical incidents and service requests.
• Configure deploy and maintain desktops laptops and mobile devices.
• Manage user accounts permissions and access within Active Directory and related systems.
• Support endpoint imaging patching software deployment and asset lifecycle management.
• Maintain accurate inventory and asset tracking for IT equipment.
• Deliver responsive high-quality customer support to onsite remote and hybrid employees.
• Document troubleshooting steps resolutions and knowledge base articles.
• Monitor ticket queues and ensure SLAs are consistently met.
• Partner with infrastructure cybersecurity and application teams on cross-functional issues.
• Identify recurring issues and recommend process or automation improvements.
• Support IT projects such as hardware refreshes office moves and system rollouts.
• Participate in after-hours support or on-call rotation as needed.
• Other duties as assigned.

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills Knowledge Qualifications & Experience:

• 4 years of experience in desktop support IT help desk or end-user support environments; experience supporting executive or VIP users is a plus.
• Associates or Bachelors degree in IT Computer Science or equivalent experience preferred.
• Strong experience supporting Windows 10/11 Microsoft 365 Active Directory and endpoint management tools.
• Certifications (CompTIA A Network Microsoft ITIL) and Experience with Intune/Microsoft Endpoint Manager Azure AD (Entra ID) ITSM tools (e.g. ConnectWise) and collaboration platforms a plus.
• Experience troubleshooting hardware software networking and user access issues.
• Working knowledge of TCP/IP networking VPN connectivity MFA solutions and endpoint security tools (e.g. EDR/AV).
• Strong communication customer service and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

• Able to work in the US without sponsorship.
• Willing and able to travel overnight occasionally
• Able to obtain Military Base Access Security Clearance.
• A valid drivers license with a record that meets the CLP Fleet Policy.

Benefits & Compensation:

• We offer an excellent benefits package that includes medical insurance dental insurance life insurance 401k with company contribution paid time off and paid holidays.
• Salary range: $70000-$85000/year based on experience plus eligible to participate in Short Term Incentive Plan.
  • We reserve the right to pay more or less than the posted salary range based on factors unrelated to sex.

To learn more visit our website:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.