Customer Program Manager

Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work you can be confident that youre joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations and with $12.7B in revenues in 2023 we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future AES is committed to meeting the Paris Agreements goals by 2050. Our innovative solutions such as 24/7 carbon-free energy for data centers are setting the pace for rapid global decarbonization.

If youre ready to be part of a company thats not just adapting to change but driving it AES is the place for you. Were not just building a cleaner more sustainable future - were powering it. Apply now and energize your career with a true leader in the global energy transformation.

Job Description Summary

The Customer Programs team is focused on providing excellent customer experiences and delivering programs that benefit AES Indianas customers and communities. At AES our mission is to accelerate the future of energy and as part of the team this role will help accomplish that by advancing energy efficiency and demand response initiatives with our customers in central Indiana.

The Program Manager will be responsible for a portfolio of customer-facing demand side management products/programs. This role will help establish and maintain vendor relationships to assist in product/program delivery work with customers to facilitate energy efficiency and demand response (DR) program participation within AES Indianas territory. DR adoption is growing so a strong candidate will also help support and launch new DR customer products and services and support the development and continuous improvement of AES Indianas customer program experience.

PRIMARY RESPONSIBILITIES:

• Manage assigned Energy Efficiency/Demand Response customer programs to meet objectives within budget.
• Manage and oversee third party implementation vendors to ensure contract compliance.
• Develop and implement marketing/promotional materials and campaigns necessary to achieve program success and Company objectives.
• Monitor and track Customer Satisfaction results identifying leading indicators and recommending program modifications to achieve expected Customer Satisfaction results.
• Track and manage all applicable program key performance indicators.
• Assist in strategy planning and evaluation of assigned customer programs.
• Maintain & strengthen external relationships with trade industries related to applicable customer programs.
• Continuously improve programs to enhance customer satisfaction and customer experience.

BASIC REQUIREMENTS:

• Degreed candidates must have three (3) years of program management experience.

PREFERRED SKILLS:

• Degree in Business Administration Engineering Marketing or other related discipline from an accredited college/university.
• Self-starter with the ability to function with a minimum of supervision.
• Advanced computer skills including Microsoft Suite
• Strong oral and written communication skills.
• Organizational skills ability to prioritize work and meet deadlines.
• Data analysis skills (e.g. Excel/Power BI) to track and interpret program KPIs customer satisfaction metrics and budget/performance trends; ability to translate insights into actionable program improvements.
• Experience in managing demand side management programs or energy management projects a plus.