Compensation And Benefits Jobs in Saddle Brook, NJ

The iGaming Operations Manager will be responsible for overseeing daily operational processes coordinating with cross-functional teams and ensuring that all customer-facing and back-end functions run smoothly and in compliance with regulatory and company standards.Operational ManagementOversee day-t...

Key ResponsibilitiesSupervise Support Agents to ensure consistent delivery of excellent customer service across all support channels.Monitor team performance against defined KPIs and service-level agreements taking proactive action to address gaps.Act as the first point of escalation for complex or...

Key ResponsibilitiesDeliver top-tier customer service across all support channels maintaining service excellence and meeting defined SLAs.Resolve player complaints and escalate unresolved issues as needed.Assist players with a wide range of needs including account access payments promotions technica...