Account Lead Jobs in Somerville, NJ

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Lead-account Management

Sutherland

profile Taguig - Philippines

Key Responsibilities:Monitor real-time call volumes agent availability and adherence to schedules.Analyze and respond to deviations in performance metrics such as service levels occupancy and average handle time (AHT).Collaborate with team leaders and supervisors to address staffing gaps or overages...

18 hours ago
Full Time