Senior Platforms Engineer

We are looking for a Senior Platforms Engineer (Salesforce & Genesys mandatory skills) for one of our big clients.

Details:

• Job description you can find bellow
• Seniority level: Senior
• Start date: ASAP
• Engagement duration: 6-9 months with possibility for prolongation
• B2B contarct

• Location: Ukraine; Western Europe
• Must have skills: Genesys Salesforce

Job description:

Responsibilities

• Lead the technical design and delivery of end-to-end integrations between Salesforce and Genesys Cloud CX owning architecture decisions and ensuring scalability security and performance
• Define and govern integration standards patterns and best practices across the CX Practice
• Drive the configuration and optimization of CX Cloud embedded softphone real-time data sync and unified agent workspace within Salesforce Lightning
• Architect and review Genesys Cloud Architect flows for inbound outbound chat SMS and digital messaging channels and guide junior engineers through their implementation
• Lead the implementation of AI-driven external routing and predictive routing leveraging Salesforce Einstein AI and Genesys Agent Copilot to deliver measurable improvements in agent efficiency and customer experience
• Own the enablement of native digital channels (web messaging SMS WhatsApp) within Salesforce Omni-Channel via Genesys and oversee outbound campaign delivery from Salesforce Sales Cloud
• Provide technical leadership in client discovery workshops solution design sessions and executive-level presentations
• Conduct code reviews set quality standards and mentor mid-level and junior engineers within the team
• Ensure compliance (PCI HIPAA GDPR) is designed in from the start across all integration touchpoints

Requirements

• 5 years of Salesforce development experience (Apex Lightning Web Components Flow Builder REST/SOAP APIs SOQL) with a strong portfolio of complex production integrations
• 3 years of Genesys Cloud CX implementation or integration experience (Architect flows Platform API Conversations API Routing API OAuth webhook/notification patterns)
• Demonstrated technical leadership on CX Cloud from Genesys and Salesforce projects including architecture ownership and stakeholder management
• Deep expertise in Salesforce integration patterns: Platform Events Change Data Capture External Services Named Credentials and Connected Apps
• Strong command of Salesforce Einstein AI for Service Cloud and Genesys Agent Copilot with experience delivering measurable AI-driven outcomes in contact center environments
• Salesforce Certified Platform Developer II or higher; additional certifications (Application Architect System Architect) are a strong advantage
• Genesys Cloud CX Certified Professional or Developer certification is a plus
• Proven ability to mentor engineers lead technical discussions and translate complex requirements into clear actionable solution designs
• Excellent English communication skills (C1) with experience presenting to both technical teams and C-level stakeholders

Recruitment Process:

• CV Screening: Applications are reviewed within 24 hours.
• Pre-Screening: A short Q&A session (AI or with a recruiter) to assess your experience.
• Shortlisting: Selected candidates are presented to the clients hiring manager.
• Interview: Tech discussion with the project team.
• Interview: Tech discussion with the end customer
• Offer & Onboarding: Successful candidates receive an offer and start the onboarding process.

Note: You can choose to complete the pre-screening via an automated session (recommended for faster feedback) or with a recruiter.

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