IT Support NOC Engineer

Weare looking for anexperienced ITSupport/ NOC Engineer with strong MSP oroutsourcedIT support experience. The person should becomfortable working with multiple client environments handling tickets troubleshooting Microsoft 365 Windows Server endpoint devices networking issues security tools backups and cloud infrastructure.

The ideal candidate should not only react tosupport requests but also understand how tomonitor systems document recurring issues communicate clearly with customers and escalate problems when needed. This role requires someone reliable structured and able towork independently inafast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client customer infrastructure cloud systems servers endpoints.
• Administer and troubleshoot Microsoft 365services including Exchange Online Teams Intune Entra ID/ AzureAD and user access issues.
• Support Windows desktop Windows Server basic Mac OS.
• Work with Active Directory DNS DHCP TCP/IP VPN remote desktop tools and common network troubleshooting scenarios.
• Support security and endpoint protection tools such asMicrosoft Defender Bitdefender Sophos orsimilar solutions.
• Work with RMM PSA ticketing time tracking and documentation platforms such asConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting isrequired.
• Create update and maintain technical documentation SOPs troubleshooting guides and client environment notes.

Required Skills:

• Strong experience inMSP NOC remoteIT support oroutsourced infrastructure support.
• Good practical knowledge ofMicrosoft 365administration: Exchange Teams Intune Entra ID/ Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding ofnetworking fundamentals: DNS DHCP TCP/IP firewalls VPNs routers switches.
• Experience with remote support tools such asTeamViewer ScreenConnect orsimilar.
• Experience with ticketing and documentation written and spoken English for customer communication.
• Ability tosupport several clients orenvironments atthe same time without losing structure.
• Ability totroubleshoot issues independently gather details analyze logs and communicate next steps clearly.

Nice-to-Have Skills:

• Experience with MSP tools such asConnectWise Kaseya orsimilar.
• Experience with security platforms such asMicrosoft Defender Sophos Blackpoint Ironscales ConnectSecure orsimilar.
• Basic PowerShell scripting for automation and supporting business software such asQuickBooks Sage tax/accounting software orother client-specific applications.
• Certifications such asMS-900 Network Sophos Datto Microsoft 365 Azure Fundamentals orsimilar.
• Experience with Citrix RDS/ Terminal Services VMware ESXi vSphere Hyper-V orAzure infrastructure.

Personal Qualities:

• Reliable and disciplined indaily support work.
• Calm under pressure especially during incidents orurgent client requests.
• Strong customer-service mindset.
• Able todocument work clearly and consistently.
• Flexible with different client environments tools and processes.
• Able tolearn new systems quickly and ask the right questions when documentation ismissing.

Hiring process:HRInterview; Technical Interview; Client Interview.

Weoffer:

• Competitive compensation
• B2B contract paid sick leave 20days ofpaid vacation
• Free English lessons
• Flexible work schedule
• Official holidays are non-working days
• Paid courses and certifications
• Сoach/ psychologist consultation
• Workshops
• Career development plan
• Mentoring Education
• Medical Health Insurance

Why Choose Us What DoWeOffer thats Exceptional

1. Cutting-Edge Technologies onReal Projects: AtLangate youll work with the latest technologies onlive projects. Were adynamic fast-growing company soyoull find aminimal amount oflegacy systems and plenty ofopportunities toimplement new technologies.
2. Work-Life Balance with Benefits: Wevalue work-life balance and offer paid time off including vacation days and sick leave. Remote work options and hearty life are part ofthe package too.
3. Investment inYour Growth: Were committed toyour professional development. You can expect training programs courses and opportunities toenhance your English language skills.
4. Team Building and Unity: Weknow that ahappy team isaproductive team. Thats why weorganize team-building events and group activities tofoster strong bonds and asense ofbelonging.

When you chooseus youre choosing acompany that values innovation invests inits employees and provides asupportive and engaging work environment. Joinus inshaping the future oftechnology!

Need more information Welcome!