Universal Banker (Type 1) RBWM

Whatyoulldo

Asa Customer ServiceConsultantyoullprovide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with Customer Service Consultants actively raise fraud awareness protecting our customers and willidentifyand support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

Were looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful Service experience is helpful but is not interested in is someone who can hold a conversation and who has a genuine passion for goingabove and beyondfor customers everything else we can teach you!

At HSBCwerepassionate about coaching and developing our peopleyoullhave access to our learning platform and the opportunity to develop yourself and your career further.

Within this roleyoull:

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customerexperience

• Play an integralpart in customer education around HSBC digital services and fraudawareness

• Identifycustomers who are in vulnerable situations anddeterminethe best way we can supportthem

• Help our customers with more complex banking needs to ensure they feel supported in theirchoices

What do I need to be successful

• Demonstrateexcellentcommunication skillsenablingyou to engage in effective conversations build strong connections and show empathy to ourcustomers

• The ability to take ownership of customer enquiries through to resolutionyoullpride yourself on delivering a customer experience that exceeds expectations delivering a personalisedfriendlyandefficientservice

• Be resilient to a continuous changingenvironment

When &whereyoullwork

This is a full-time role that requires you to work35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday).Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa thatdoes not allow you to work 35 hours per week unfortunately we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with anyadditionalcosts reimbursed in line with HSBC Expenses Policy.

Your Training

Youllreceivefull trainingin-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. OurCustomer Service Consultanttraining course is 9 days in total split over 3 ourtraining is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.

WhatYoullGet!

We offer an attractive starting salary of27200based on 35 hours per week plus an annual discretionary performance bonus.

Youllalso receive:

• Over six weeks holiday. This includes bank and public holidays with theoptionto buymore

• Perks at Work Benefit where you will be able to access to 30000 nationalandlocal employee discounts

• A market-leading employerpension contribution

• BUPA Healthcare

• Life Assurance equivalent to four times your annual salary

• Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover andmore

• Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discountedrate
  
  

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBCwerededicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation socio-economicbackgroundor age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet theminimumcriteria for the role.

If you have a need that requires accommodations or changes during the recruitment process pleaseget in touch withour Recruitment Helpdesk via