Technology Operations Lead

JOB DETAILS

JOB TITLE: Technology Operations Lead - please note that this role is listed as Principal Service Manager on our internal careers path framework
JOB BAND: D
CONTRACT TYPE: Permanent Full-time
DEPARTMENT: BBC Children in Need - Technology
LOCATION: Salford Dock House
PROPOSED SALARY RANGE: 48000 to 58000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Were happy to discuss flexible working. If youd like to please indicate your preference in the application though theres no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

As Technology Operations Lead for BBC Children in Need youll play a key role in ensuring the reliability excellence and compliance of the charitys technology services. Leading a team of technology specialists youll oversee service assurance across a diverse portfolio working closely with key suppliers while helping to shape the future of service management at the BBC. This is your chance to influence strategy drive innovation and make a real impact on how we deliver world-class technology services

WHY JOIN THE TEAM

As the BBCs charity our ambition within Children in Need is to create positive and lasting change across the UK for the children and young people who need us most.
You will play a leading role in an enthusiastic and close-knit team with a strong sense of shared purpose. Your work will directly impact the difference we make for children and young people.

YOUR KEY RESONSIBILITIES AND IMPACT

• Lead develop and motivate teams through strong inclusive and effective leadership.
• Line manage a team including performance management work allocation quality standards and progress tracking; support recruitment onboarding and training.
• Ensure services comply with relevant internal and external policies and standards including Information Security GDPR PCI-DSS BBC ITACU the Fundraising Regulator and Ofcom.
• Manage the operational technology budget ensuring effective control and value for money.
• Communicate complex written and verbal information clearly to a wide range of stakeholders including confidently explaining technical concepts to non-technical audiences.
• Identify risks and issues within the functional area creating and recommending appropriate solutions and escalating where necessary.
• Drive continuous improvement by identifying opportunities delivering enhancements and measuring impact.

YOUR SKILLS AND EXPERIENCE

Essential Criteria

• Strong leadership experience with a proven ability to motivate and develop teams through vision challenge and support.
• Hands-on day-to-day team management experience including goal setting one-to-ones and improving structures and processes to enhance service delivery.
• Operational service delivery or service management experience within a large and complex organisation.
• Proven experience managing third-party suppliers through effective contract and relationship management.
• Experience defining managing and reporting against SLAs aligned to business outcomes.
  

Desirable

• Experience developing processes aligned to the ITIL v3 framework.
• Experience delivering technology services supporting one or more of the following areas: CRM Finance Fundraising Grantmaking eCommerce or Data Integration.
• Experience working with technology risk and regulatory compliance frameworks to deliver secure high-quality services.
• Experience managing service transition including working with project teams to ensure smooth implementation and effective knowledge transfer.
• Experience managing major incidents and leading service recovery activities.

If you can bring these skills and experiences along with transferable strengths wed love to hear from you and encourage you to apply.


Before your start date you may need to disclose any unspent convictions or police charges in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.