Solutions Architect

Service Architect

Location: Remote

About the Job

As a Service Architect you will play a pivotal role within our Service Architecture team working at the heart of our customer and partner engagement strategy. Youll collaborate closely with sales teams technical specialists partners and end customers to shape design and present innovative service solutions that deliver real business value.

This is a highly influential customer-facing role where youll take ownership of complex multi-service opportunitiestranslating customer challenges into compelling scalable service propositions. Youll not only apply and evolve our existing service portfolio but also help shape new offerings positioning yourself as a thought leader within the business. If you enjoy blending technical expertise commercial insight and creativity to solve real-world problems this is the team for ideal candidate for this opportunity will have

Proven experience in a Service Architect Solution Architect or similar role
Strong understanding of Managed Services Professional Services and support models
Broad technical knowledge across IT infrastructure (Networking Compute and Public Cloud)
Demonstrable experience designing and scoping complex multi-service solutions
Excellent commercial awareness including pricing and solution modelling
Experience engaging with customers and stakeholders up to CxO level
ITIL Foundation (or higher) qualification

Who you are..

Youre a confident and commercially astute professional who thrives in a fast-paced customer-focused environment. You enjoy taking ownership and leading from the front building trusted relationships with stakeholders at all levels.

Youre naturally curious and solution-oriented able to think creatively and challenge conventional approaches to deliver the best outcomes for customers. Your communication style is clear engaging and adaptable allowing you to translate complex technical concepts into compelling business value.

Customer Focused: You take the time to truly understand customer challenges and deliver services that exceed expectations
Collaborative Partner: You work seamlessly across teams building strong internal and external relationships
Influential Communicator: You confidently present ideas and solutions to both technical and non-technical audiences
Commercially Minded: You understand the financial drivers behind services and make informed value-driven decisions
Problem Solver: You approach challenges with creativity and resilience always seeking the best possible outcome
Self-Starter: You take initiative manage your workload independently and drive opportunities forward

Who we are

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth while bringing unique insights that enable businesses to realise the promise of technology.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve we are proud to be associated with names such as Microsoft Apple Cisco HewlettPackard and Lenovo.

With our vast global infrastructure and focus on cloud mobility supply chain and technology solutions Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great customer focussed people. We look forward to your application!

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued respected and supported. As such we will accommodate disabilities during the selection process and will work with you to meet your requirements.