Service Supply Chain Planner

Job Description/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237000-square-foot Newport facility provides additional production and customer collaboration spaces including 25000 square feet of R&D clean rooms 35000 square feet of state-of-the-art manufacturing space and tool demo areas all designed to support development of semiconductor process technologies across advanced packaging power devices microelectromechanical systems (MEMS) radio frequency (RF) and photonics sector technology!

We are looking for a Planner to join our Service Supply Chain organization and lead the Service Level Agreement (SLA) Customer Success platform.

This role is responsible for driving visibility accountability and continuous improvement of service performance by analyzing SLA adherence defining KPIs and leading structured execution plansespecially for billable divisions!

The Planner will work closely with corporate and crossfunctional partners to align processes build external performance reporting tools and track service orders that did not meet committed SLAs translating insights into measurable actions and improvements.

Your day to day responsibilities will include:

• Take ownership and lead the SLA Customer Success platform supporting efficient service supply chain operations.
• Track and analyze service orders not supported within expected SLA identifying root causes.
• Ensure consistent SLA definitions governance and performance reporting across organizations
• Partner closely with global crossfunctional teams to align processes and execution flows
• Define and maintain KPIs for SLA adherence customer success and billable performance
• Design and manage external and management reporting tools and dashboards
• Translate performance gaps into clear execution and improvement plans for billable divisions
• Provide datadriven insights recommendations and continuous improvement leadership

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:

• Shown experience in business analysis supply chain analytics service operations or performance management ideally with a Bachelors degree in Supply Chain Business Economics or a related field
• Strong analytical and problemsolving skills with the ability to translate data into actions
• High proficiency in Excel
• Strong communication skills in English written and verbal
• Ability to operate in a global crossfunctional environment
• Comfortable presenting insights and recommendations to management and collaborators

What we will offer you

KLAs benefits package includes:

Annual leave starting at 25 days (plus bank holidays) contributory pension scheme cash health plan cycle to work scheme global bonus plan share scheme rewards scheme life assurance generous shift allowance and overtime premiums.

Minimum Qualifications

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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