Senior Application Operations Engineer (RMMS Manager – Confirm)

ROLE PURPOSE

We are seeking a highly experienced RMMS Confirm specialist to take technical ownership of the Brightly Confirm application and ensure it supports CPS maintenance asset management operational delivery and National Highways requirements.

This is a specialist individual contributor role not a people management position. The post holder will act as the key technical and business facing expert for Confirm working closely with asset leads operational teams the Digital Development Lead Digital & Data IT Operations and suppliers.

The role will assess business requirements align them with Confirm capability support implementation planning and help shape a future proof roadmap for how Confirm is used across CPS. This includes understanding asset data from internal and external sources supporting business critical integrations improving data quality strengthening user adoption and ensuring Confirm is positioned as a core part of the wider CPS digital and asset management landscape.

The post holder will provide expert guidance on system configuration workflow design data governance testing release readiness integration reliability supplier engagement and continuous improvement.

The role is the technical lead for the engineering approach to operating and supporting the Confirm Product as a live service ensuring reliability performance resilience and scalability.

The post holder will define and embed best practice for application operations including monitoring alerting incident response problem management and service optimisation.

The role will act as the senior technical authority for application operations setting standards and guiding engineers suppliers and support teams. Input into the technical roadmap and recommending future Confirm functionalities that align with strategic direction.

DIMENSIONS

FINANCIAL responsibility: None

ORGANISATIONAL: Key technical owner and subject matter expert for Brightly Confirm / RMMS across CPS.

INTERFACES

Key internal and external stakeholders that the role interacts with

INTERNAL: Asset leads maintenance teams inspectors planners performance teams Digital & Data Digital Development Lead IT Operations commercial teams contract management data governance reporting teams and senior operational stakeholders.

EXTERNAL: National Highways Brightly vendor contractors integrators.

ACCOUNTABILITIES

Confirm Platform Ownership:

Take technical ownership of the Brightly Confirm / RMMS platform ensuring it remains stable secure well maintained and aligned to CPS operational contractual and reporting requirements.

Act as the internal subject matter expert for Confirm providing clear guidance on system capability configuration options limitations risks dependencies and improvement opportunities.

Ensure Confirm is managed as a business critical platform with appropriate controls around configuration access releases testing support documentation and service continuity.

Business Requirements and Process Alignment:

Work directly with asset leads operational teams planners maintenance teams and business stakeholders driving collaboration between stakeholders to understand requirements and assess how they should be delivered through Confirm.

Translate business needs into practical system requirements process designs configuration changes data requirements reporting outputs and integration needs.

Challenge and shape requirements where needed to ensure Confirm is used consistently efficiently and in line with good asset management practice.

Ensure business processes are aligned with Confirm capability reducing unnecessary manual workarounds duplicated data and disconnected ways of working.

Confirm Roadmap and Future Direction:

Work with the business asset leads the Digital Development Lead and Digital & Data teams to build and maintain a clear roadmap supporting Confirm implementation optimisation and future improvement.

Identify where Confirm should support future asset management mobile working reporting data governance National Highways requirements and wider CPS digital strategy.

Assess opportunities to improve Confirm usage over time including better workflow design stronger asset data improved reporting reduced manual processing and more reliable integration with other systems.

Support longer term thinking around where Confirm sits in the CPS application landscape and how it should connect with systems holding asset inspection maintenance and performance data.

Asset Management and Data Governance

Develop a strong understanding of CPS asset data including how asset information is created maintained validated migrated consumed and reported across Confirm and connected systems.

Work with asset leads and data teams to understand business critical asset data from internal and external sources.

Support improvements to asset data quality completeness consistency and auditability across Confirm.

Ensure Confirm data structures support operational delivery contractual reporting business intelligence data lake use and future integration requirements.

System Integration Management

Work with developers system owners suppliers and technical teams to understand and support business critical integrations between Confirm and other platforms.

Support integration planning and issue resolution across systems holding or consuming asset data including systems such as KOREC Astrid Impulse ISF Ultimo GIS platforms Power BI mobility solutions and data platforms.

Help define integration requirements data flows ownership validation rules failure points support processes and operational dependencies.

Ensure integrations are reliable auditable and aligned with business need rather than being treated as isolated technical connections.

Configuration and Workflow Design

Lead the configuration and optimisation of Confirm modules workflows forms templates inspection processes work order structures asset hierarchies reference data and reporting outputs.

Tailor Confirm settings and workflows so the system supports CPS operational processes and future asset management needs.

Ensure configuration changes are documented controlled and assessed for operational reporting data integration and security impacts.

Application Support and Release Management

Maintain and support the Confirm RMMS application including troubleshooting root cause investigation issue triage patching release readiness and coordinated release management.

Work with Brightly IT Operations Digital & Data developers and business users to resolve complex issues and prevent recurring problems.

Maintain a strong understanding of system performance known issues operational risks and critical dependencies.

Testing and Quality Assurance:

Identify testing needs and release readiness activity for Confirm changes vendor updates configuration changes integrations and reporting impacts.

Work with the Test manger to create test scripts user acceptance testing regression testing and release validation.

Ensure changes are properly tested before they affect live operational users business critical workflows reporting outputs or connected systems.

Work with the business to confirm whether changes are fit for purpose and ready for adoption.

User Support Training and Adoption:

Provide expert technical support coaching and structured training to Confirm users including maintenance teams inspectors planners asset leads data analysts and management.

Build strong relationships with the user community and create practical guidance that improves confidence consistency and adoption.

Identify where users are struggling with Confirm and work with the business to improve processes training configuration or support arrangements.

User and Security Administration:

Manage Confirm user roles permissions access controls authentication arrangements and auditability.

Ensure access is secure proportionate and aligned to CPS policy data protection expectations and operational requirements.

Review access arrangements regularly and ensure system administration activity is properly controlled and documented.

Stakeholder and Supplier Engagement:

Work collaboratively with internal teams contractors National Highways Brightly and other suppliers to ensure Confirm supports strategic objectives and contractual obligations.

Act as a key technical interface between the business suppliers and technical teams ensuring issues enhancement requests risks and operational priorities are clearly understood challenged and progressed.

Build trusted relationships across business technical supplier and customer groups.

Continuous Improvement Leadership:

Drive continuous improvement in how Confirm is used across CPS.

Identify recommend and support system workflow and data enhancements that increase efficiency in maintenance planning work scheduling inspections asset lifecycle management and operational reporting.

Champion better use of Confirm as part of the wider CPS digital and data environment with a focus on improved data quality reduced manual effort stronger integrations and better decision making.

Qualifications :

Experience/Criteria Required

Essential Skills

Substantial experience working with Brightly Confirm / RMMS or a comparable enterprise asset management platform.

Experience acting as a senior technical specialist application owner product specialist implementation consultant service owner or application operations lead for a business critical system.

Strong understanding of highways maintenance asset management inspections work management mobile working and asset data.

Experience working directly with business stakeholders and asset leads to assess requirements and align system capability to operational processes.

Experience supporting or defining system roadmaps implementation plans service improvements or future development priorities.

Strong SQL and data skills including experience with data validation reporting support data migration data structures or operational analytics.

Experience working with GIS APIs mobile applications BI platforms data platforms or enterprise integrations.

Experience working with developers or technical teams to understand business critical integrations and data flows between systems.

Strong understanding of testing release readiness change control issue resolution and service improvement.

Strong problem solving communication facilitation and stakeholder engagement skills.

Ability to explain technical detail clearly to different user groups including operational teams asset leads senior stakeholders suppliers and technical teams.

Understanding of IT security user access management auditability and data protection.

Desirable Skills

Direct experience working in a National Highways local authority PFI DBFO or major infrastructure contract environment.

Experience working with or for a Confirm vendor implementation partner or enterprise asset management supplier.

Experience with systems or platforms such as Korec Astrid Impulse ISF Ultimo ESRI MapInfo QGIS Power BI or data lake platforms.

Experience supporting major implementations migrations upgrades or transformation programmes.

Experience with Oracle SQL Server REST APIs or spatial data integrations.

ITIL Microsoft SQL GIS business analysis or project management certification.

Experience creating training material running workshops and building user communities.

Additional Information :

Equality Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds regardless of age disability gender gender identity gender expression race religion or belief sexual orientation socioeconomic background and any other protected characteristic. If you decide to apply for an opportunity with us your application will be assessed based purely on your experience the essential and desirable criteria and your suitability for the role. We value each and every ones contribution as this builds our culture and means that if you work with us you will be included listened to and respected.

*Please note to be considered for this role you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*

Remote Work :

No

Employment Type :

Full-time