Scheduler

The Role 

• Understand and build effective and efficient schedules around our clients andCare Professionals. 

• Ensure schedules are preparedconsideringtravel time holidays training and last-minute cancellations. 

• Be responsive to changes in the schedule and liaise with relevant team members. 

• MatchCare Professionals to new clients in conjunction with clientservices team andarrange introductions. 

• Ensure client schedules are matched to their needs withthesameCare Professionalandthesame times each week where possible. 

• Develop excellent relationships with both clients andCare Professionals so bothcanenjoy positive experiences. 

• Work with therecruitment teamto ensure sufficient current and future staffing levels are met. 

• Work withtheCare Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. 

• Add and maintain all client andCare Professionalinformation onto to the electronic scheduling system. 

• Confirm visits checking rate card traveland expenses ready for invoicing and payroll. 

• Carry out any other duties deemed necessary for the successful operation of the business. 

• Ensure compliance with Home InsteadsEquality Diversity and Equal OpportunitiesPolicy in respect of employment and service delivery. 

Qualifications :

About you 

We are looking for a full-time Scheduler to join our team based at our Oakham office. 

This is an office-based role working essentially Monday to Friday with core hours of 9:00am to 5:00pm. Flexibility for occasional weekend and evening on-call work by prior arrangement will be necessary. 

As a Scheduler you will play a key role in coordinating and managing schedules to ensure the smooth running of our operations. You will be part of our on-call rota which operates on a 1 week in 5 basis. 

We are looking for someone who is: 

• Organised and able to prioritise tasks effectively 

• Confident communicating with clients and colleagues 

• Calm under pressure and able to solve problems quickly 

• Confident with computer systems and able to learn new software. 

• A reliable team player with excellent attention to detail 

Additional Information :

EssentialCriteria 

• Experience of working in a scheduling role within a home care orotherrelevantenvironment. 

• Good working knowledge of IT systems with experience of Microsoft Office or GoogleSuite and CRM software with the ability to learn and adopt new technologies where appropriate. 

• Highly resilientandpositivewithexcellent communications skills. 

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. 

• Team player with strong interpersonal skills with the ability to build rapport quickly. 

• Excellent attention to detail with the ability to multi-task. 

• Logical and analytical with the ability to work on own initiative and meet deadlines. 

If youre looking for a varied role in a supportive team and enjoy working in a fast-paced environment wed love to hear from you. 

Remote Work :

No

Employment Type :

Part-time