Sample Dispatch Team Lead

Sample Dispatch Team Lead

Stevenage UK (Full-Time On-Site)

About the Opportunity

We are partnering with a key player in the life sciences sector offering an excellent opportunity for a Sample Dispatch Team Lead to join a dynamic scientific operations environment in Stevenage.

This is a leadership role focused on team management operational excellence compliance and continuous improvement within sample dispatch services. You will play a critical role in ensuring the successful delivery of services achieving KPIs and supporting future growth.

What We Offer

• Competitive salary

• Bonus scheme

• Pension scheme

• 25 days annual leave 1 extra day for your birthday

• Opportunity to contribute to a growing high-impact life sciences service

The Role

As Sample Dispatch Team Lead you will oversee daily operations of the sample dispatch team ensuring high-quality compliant service delivery while driving performance development and process improvements.

You will act as a key point of contact for stakeholders provide leadership to your team and play an important role in shaping and expanding dispatch services.

Key Responsibilities

Leadership & Team Management

• Manage coach and develop direct reports including performance management and development planning

• Set clear expectations and provide regular constructive feedback

• Support team engagement growth and capability building

Operations & Service Delivery

• Lead day-to-day sample dispatch operations managing workload priorities and task execution

• Ensure delivery of agreed Scope of Work and achievement of monthly KPIs

• Provide first-line operational support and subject matter expertise

Compliance & Quality

• Ensure all activities comply with GLP GMP health & safety and regulatory requirements

• Maintain a safe secure and compliant working environment

• Support audits inspections and GEMBA walks

• Oversee handling of regulated materials (e.g. dangerous goods controlled substances)

Process Improvement & Reporting

• Drive continuous improvement and innovation initiatives

• Analyse operational data trends and KPIs to identify opportunities

• Prepare and maintain operational reports dashboards and governance materials

• Lead or contribute to improvement projects

Stakeholder & Customer Management

• Act as main point of contact for sample dispatch queries and escalations

• Build strong relationships with internal teams customers suppliers and partners

• Gather and act on customer feedback to improve service delivery

• Collaborate with procurement and stakeholders to identify cost efficiencies

Documentation & Systems

• Maintain compliant documentation including SOPs risk assessments and training records

• Ensure accurate use of systems for tracking and reporting

• Support audit readiness and quality frameworks

Specialist Support

• Act as a Dangerous Goods Safety Advisor (DGSA) supporting shipping teams with regulatory guidance and issue resolution

Qualifications & Experience

Essential

• Bachelors degree or equivalent experience

• Proven experience in sample management logistics or dispatch operations within a regulated environment

• Strong leadership or supervisory experience

• Strong understanding of GMP in a scientific environment

• Solid knowledge of service KPIs metrics and performance tracking

• Experience with LIMS or similar systems and operational reporting

• Extensive knowledge of IATA and Known Consignor regulations

• Up-to-date training in IATA ADR and IMDG

Desirable

• DGSA qualified or working towards

• Experience within the pharmaceutical or life sciences industry

• Knowledge of SHE requirements and managerial responsibilities

• Exposure to continuous improvement methodologies

What Were Looking For

• Strong leadership and people management skills

• Highly organised with excellent attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Confident communicator with strong stakeholder management skills

• Proactive mindset with a focus on continuous improvement and problem solving

• Customer-focused with a commitment to service excellence

Why Apply

This is an excellent opportunity to take on a visible leadership role within a growing life sciences service where you can directly influence team performance operational excellence and future service development.

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

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