Sales Manager

Job Title: Sales Manager (Customer Acquisition)
Department: Commercial Department
Location: Head Office
Salary:38000 - 42000 Bonus (OTE 54000 - 62000)

Why join the Baltic management team
Were incredibly proud to have built a culture that is ambitious supportive and genuinely rewarding -the kind of environment where high performers can progress quickly feel recognised for their contribution and love coming to work. We invest heavily in the development of our people through ongoing coaching leadership development structured progression pathways and regular opportunities to grow your career
internally.

Alongside competitive salaries and quarterly bonus opportunities we run regular team incentives socials celebrations and recognition initiatives because we believe great work should be acknowledged at every level not just in sales roles.

Were proud of the culture weve created: hardworking collaborative fast-paced and fun with high standards and high support. Many of our leaders have progressed internally and were committed to creating an environment where talented people can build long-term careers.

Whats the job
As a Sales Manager you will be responsible for leading a team of Business Development Executives (BDEs) to meet and exceed new customer acquisition targets in the apprenticeship market.

You will oversee the day-to-day sales activities ensuring your team follows best practices in prospect engagement pitching and closing deals. You will be responsible for driving performance maintaining
high-quality standards and ensuring a data-driven approach to conversion and revenue growth.

Your team will focus on communicating the value of our apprenticeship programmes handling objections and securing new business to meet apprenticeship induction targets. You will play a key role in reinforcing a competitive and consultative sales approach that aligns with business objectives.

People Responsibilities:

• Support the recruitment and onboarding of new Business Development Executives (BDEs)
  ensuring they are well-trained and equipped to succeed.
• Provide coaching and development support to help team members refine their sales approach
  and achieve targets consistently.
• Monitor sales calls and meetings to ensure high-quality engagement with prospects and
  adherence to best practices.
• Conduct regular performance reviews and skill-gap analysis to identify training and
  development opportunities.
• Act as a key escalation point for your team troubleshooting challenges and providing
  solutions to drive success.

Performance Responsibilities:

• Execute sales campaigns and strategies to ensure the achievement of business acquisition targets across various sectors and regions.
• Monitor key sales metrics analysing performance to identify areas for improvement and drive optimisation efforts.
• Manage the sales pipeline effectively ensuring timely follow-ups and progression of opportunities to closure.
• Work closely with the wider sales and account management teams to ensure a seamless transition of new clients into long-term partnerships.
• Contribute to refining sales materials proposals and strategies to enhance the teams effectiveness.
• Use data to make business decisions and drive high performance across your team

Essential Skills:

• Strong leadership and coaching skills with the ability to motivate and develop a highperforming team.
• A consultative sales approach focusing on providing tailored solutions to business challenges.
• Excellent communication and interpersonal skills both written and verbal.
• Strong organisational and time management abilities capable of managing multiple priorities effectively.
• A proactive problem-solver who can address challenges and implement solutions that improve team performance.
• Data-driven with the ability to analyse performance metrics and make informed decisions to optimise sales outcomes.
• Tenacious results-oriented and accountable for both individual and team performance.
• Strong telephone and presentation skills to support effective prospecting and deal conversion.

Expectations:

• Consistently achieve or exceed monthly quarterly and annual targets for apprenticeship inductions.
• Foster a high-performance culture within the team creating a supportive and results-driven environment.
• Demonstrate professionalism integrity and accountability in all interactions with colleagues prospects and clients.
• Maintain discipline in organisation time management and participation in meetings and training sessions.
• Stay aligned with broader business objectives and contribute to overall company success.

Our Benefits

At Baltic were committed to creating an environment where you can thrive professionally personally and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024 were proud of our culture our people and the meaningful work we do every day.

Heres what you can look forward to as part of Team Baltic:

Culture & Work-Life Balance:

• A fun supportive environment with regular social events and team activities
• Early finish every Friday we operate a 4.5-day working week
• 25 days annual leave increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

• Free confidential mental health support through SPILL
• Access to high-value wellbeing initiatives including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years service)

Recognition & Engagement:

• Baltic Scratch Card Scheme instant wins for great work
• Baltic Breakfasts competitions and engagement days
• Volunteer Day annually to give back to causes you care about

A successful Sales Manager will embody our core values:

• • Be the Customer: Lead with a customer-first approach in every interaction. Empower your team to build trusted partnerships understand client objectives and deliver tailored solutions that create long-term value. Foster a culture of responsiveness empathy and service excellence that enhances customer retention and satisfaction.
  • Be the Future: Drive innovation and continuous improvement across the sales function. Embrace new technologies evolving market conditions and smarter ways of working to improve team performance and commercial outcomes. Inspire adaptability collaboration and forward-thinking leadership to build a resilient future-focused sales team.
  • Be the Expert: Continuously develop your understanding of our products market trends competitor activity and customer challenges to lead your team with confidence. Use your expertise to coach high-performing sales behaviours identify opportunities and deliver strategies that drive revenue growth and strengthen client relationships.

By living these values we position ourselves as trusted experts collaborative partners and forward-thinking professionals ready to exceed expectations in everything we do.

Required Experience:

Manager