Resident Liason Officer
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Monthly Salary:
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Job Summary
General administration duties including filing typing memos letters and reports.
Arrange meetings and providing refreshments as required.
Answering and handling telephone calls message taking and maintaining a log of complaints/issues.
Upload and scan data and assist site-surveying department.
Distribute letters and emails.
Support with community engagement newsletters posters and events
Provide support to Project Manager Social Value Resident Liaison Officers and site team.
Organising and delivering community engagement sessions outreach and drop in surgeries for residents
Supporting with social value objectives for the project
Resident surveys as required
Being available and responsive
Organising meetings
The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework
Requirements
- Good IT skills to include Word Excel Outlook and the internet
- Well organised and accurate
- Good communication skills written and verbal
- Experience responding to customer or resident queries
- Empathy and patience
- Team work skills
- Ability to work under pressure
- Previous experience of working in a customer service office environment or similar
- Confident at using own initiative and working with minimal supervision.
- CSCS card
