Reddit is a community of communities. Its built on shared interests passion and trust and is home to the most open and authentic conversations on the internet. Every day Reddit users submit vote and comment on the topics they care most about. With 100000 active communities and approximately 126 million daily active unique visitors Reddit is one of the internets largest sources of information. For more information visit .
Were looking for a vendor operations program manager to join the GTM Excellence team within Reddits GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes policies and programs to reduce friction in the sales cycle drive systemic consistency and increase seller productivity.
In this role you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales offshore vendor teams and cross-functional partners (Ads Policy) to resolve time-sensitive escalations remove friction and create a seamless experience for advertisers and sellers. You should be organizedaction-oriented and comfortable working in a tactical queue-based environment.
Location: Hybrid. London UK
Responsibilities:
Oversee day-to-day vendor operations: Monitor KPIs SLAs quality metrics and agent output to help ensure ad review work is executed consistently and efficiently.
Manage vendor relationships: Serve as a primary point of contact for vendor partners build strong working relationships conduct regular business reviews and address operational or performance issues as they arise.
Own sales escalations: Act as an escalation point for time-sensitive complex ad review issues affecting Sales and advertisers and turn recurring themes into actionable insights that improve processes over time.
Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review and help ensure teams are working against well-defined standards.
Translate policy into execution: Turn policy guidelines into clear enforcement checks training and workflow documentation for the Ad Review team.
Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
Drive efficiency at scale: Identify and implement practical improvements that increase efficiency quality and scale within vendor-supported ad review operations.
Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process product or tooling improvements.
Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners including Ads Policy Ads Product & Engineering and Safety to ensure the program is meeting current business needs and to gather and action feedback.
Surface actionable insights: Share clear insights with leaders on trends patterns and areas for improvement across the ad review operation.
Required Qualifications:
5 years of experience in an operations role preferably in advertising tech social media or a similarly fast-paced environment.
Experience managing vendor operations teams that support ad review sales or support functions
Process-oriented with experience in standardizing and optimizing internal processes
Strong communication and negotiation skills especially with senior stakeholders
Comfortable operating in a fast-paced and evolving work environment
Able to manage time efficiently and navigate ambiguity
Action-oriented and able to break down complex strategies into an actionable plan
Strong analytical and problem-solving skills
Benefits:
Group Personal Pension Scheme with Employer match
Private Medical and Dental Scheme
Income Replacement Programs
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Bike to Work scheme
Flexible Vacation & Reddit Global Days Off
In select roles and locations the interviews will be recorded transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews.
During the interview we will collect the following categories of personal information: Identifiers Professional and Employment-Related Information Sensory Information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information including our retention of it please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If due to a disability you need an accommodation during the interview process please let your recruiter know.
Required Experience:
Manager
Reddit is a community of communities. Its built on shared interests passion and trust and is home to the most open and authentic conversations on the internet. Every day Reddit users submit vote and comment on the topics they care most about. With 100000 active communities and approximately 126 mill...
Reddit is a community of communities. Its built on shared interests passion and trust and is home to the most open and authentic conversations on the internet. Every day Reddit users submit vote and comment on the topics they care most about. With 100000 active communities and approximately 126 million daily active unique visitors Reddit is one of the internets largest sources of information. For more information visit .
Were looking for a vendor operations program manager to join the GTM Excellence team within Reddits GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes policies and programs to reduce friction in the sales cycle drive systemic consistency and increase seller productivity.
In this role you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales offshore vendor teams and cross-functional partners (Ads Policy) to resolve time-sensitive escalations remove friction and create a seamless experience for advertisers and sellers. You should be organizedaction-oriented and comfortable working in a tactical queue-based environment.
Location: Hybrid. London UK
Responsibilities:
Oversee day-to-day vendor operations: Monitor KPIs SLAs quality metrics and agent output to help ensure ad review work is executed consistently and efficiently.
Manage vendor relationships: Serve as a primary point of contact for vendor partners build strong working relationships conduct regular business reviews and address operational or performance issues as they arise.
Own sales escalations: Act as an escalation point for time-sensitive complex ad review issues affecting Sales and advertisers and turn recurring themes into actionable insights that improve processes over time.
Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review and help ensure teams are working against well-defined standards.
Translate policy into execution: Turn policy guidelines into clear enforcement checks training and workflow documentation for the Ad Review team.
Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
Drive efficiency at scale: Identify and implement practical improvements that increase efficiency quality and scale within vendor-supported ad review operations.
Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process product or tooling improvements.
Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners including Ads Policy Ads Product & Engineering and Safety to ensure the program is meeting current business needs and to gather and action feedback.
Surface actionable insights: Share clear insights with leaders on trends patterns and areas for improvement across the ad review operation.
Required Qualifications:
5 years of experience in an operations role preferably in advertising tech social media or a similarly fast-paced environment.
Experience managing vendor operations teams that support ad review sales or support functions
Process-oriented with experience in standardizing and optimizing internal processes
Strong communication and negotiation skills especially with senior stakeholders
Comfortable operating in a fast-paced and evolving work environment
Able to manage time efficiently and navigate ambiguity
Action-oriented and able to break down complex strategies into an actionable plan
Strong analytical and problem-solving skills
Benefits:
Group Personal Pension Scheme with Employer match
Private Medical and Dental Scheme
Income Replacement Programs
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Bike to Work scheme
Flexible Vacation & Reddit Global Days Off
In select roles and locations the interviews will be recorded transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews.
During the interview we will collect the following categories of personal information: Identifiers Professional and Employment-Related Information Sensory Information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information including our retention of it please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If due to a disability you need an accommodation during the interview process please let your recruiter know.
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