People Partner, Operations

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Remote 57000 - 75000 Incentive Awards tied to your performance Benefits

Our People team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Collective its how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking we empower a diverse high performing innovative and agile workforce in doing the most impactful work of their careers. Its an ambitious task to scale this culture and ways of working but its a mission were committed to.

We are growing our Customer Operations People Partner team and are looking to hire an experienced People Partner who is excited by our mission and goals. You will work side by side with our leaders across Customer Operations to design and deliver their people strategy and deliver excellent people experience in the areas you support. You will be bringing your know-how and wisdom to the team coaching our Monzonauts to drive great outcomes.

You will be part of the Operations leadership team but your home team will be the People Collective. Your home team will be a source of information expertise support and encouragement.

Come and join us.

Youll play a key role by...

• Work as a strategic and trusted partner to Directors across our Operations teams creating and delivering against a people plan that enables Monzonauts to solve problems with empathy and pace to deliver effortless uniquely Monzo experiences for Customers and Colleagues.
• Collaborating with Senior Leadership teams across Operations to drive high performance engagement and healthy organisation design.
• Own the peoples life-cycle within your business area proactively iterating and improving your approach as you go.
• Collaborating with our Diversity Lead to drive measurable change in company level D&I goals within Tech & Business teams
• Identify and surface trends in data to improve organisational health and drive change through your stakeholders.
• Be responsible for supporting headcount management decisions aligned for budget for the areas.
• Empower and coach managers to level up as leaders and be the best they can be.
• Help teams develop strong diversity and inclusion practices.
• Work with the leads in People (Learning & Development Reward Talent etc.) to define team specific requirements.
• Monitoring external trends to inform best practices internally.

Wed love to hear from you if

• You have experience of building strong trusting relationships with Directors level stakeholders
• You have significant experience as a People Partner working with varied Operational business areas
• Inclusion is at the forefront of your mind at all times
• You can prioritise in a fast paced high growth environment
• You have designed delivered and embedded new ways of doing things
• Youre comfortable analysing data to make data based decisions
• You have experience in things such as organisational design employee relations succession planning and talent development

Whats in it for you

57000 - 75000 Incentive Awards tied to your performance.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Recruiter Call
• Initial Call
• Two Loop Interviews

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-DH1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage