Operations Supervisor

Role Purpose

Supervise and coordinate day-to-day field and operational activities within the assigned business unit ensuring safe efficient and compliant delivery of testing services.

Act as the first point of contact for field teams supporting performance training and continuous improvement.

Key Responsibilities Operational Supervision

Allocate tasks and manage daily workflow for field testing teams to meet client schedules and deadlines.

Monitor progress and resolve operational issues promptly escalating where necessary. Quality & Compliance

Ensure all field activities comply with CTS procedures ISO 17025 standards and client requirements.

Support internal audits and assist in implementing corrective actions. Health Safety & Environment Promote safe working practices and ensure compliance with HSE requirements during field operations.

Report hazards incidents and near misses promptly and support investigations. People Leadership Provide guidance coaching and support to field technicians and operatives.

Assist with training and competency assessments to maintain high standards. Equipment & Resources

Ensure field equipment is calibrated maintained and available for scheduled work.

Report any equipment faults or resource shortages to the Business Unit Lead. Customer & Stakeholder Engagement

Act as the on-site point of contact for clients during field operations.

Communicate effectively with clients and internal teams to ensure smooth delivery. Reporting & Communication

Provide daily and weekly updates on operational performance to the Business Unit Lead.

Communicate effectively with team members and escalate issues when necessary.

Essential Criteria

Minimum 2 years experience in field operations within construction testing or technical environments.

Strong understanding of operational processes and quality principles.

Good organizational and communication skills.

Ability to lead and motivate a team.

Desirable Criteria

Experience in supervising or mentoring staff.

Knowledge of ISO 17025 and UKAS accreditation requirements.

IOSH or NEBOSH certification (to support safety compliance).

Continuous improvement or Lean Six Sigma awareness.

Attributes

Approachable and supportive with strong interpersonal skills.

Detail-oriented and committed to quality and safety.

Proactive and organized able to manage priorities effectively.

Team-focused with strong collaboration skills.

Accountability

The Operations Team Leader is accountable for:

Daily operational performance of field teams.

Compliance with CTS procedures and quality standards.

Safe working practices and adherence to HSE requirements.

Supporting training and development of field staff.

Effective communication and reporting to the Business Unit Lead.

Our Values

Think Customer

Our customer is the focus of everything we do and through them we maximise our reputation and growth.

Speed and Agility

Own it. Be Bold. Take Action. Get it done.

Be Transparent

We are open and honest and act with integrity at all times.

Work Together

We work and collaborate as one team and look out for our fellow colleagues.

Act Responsibly

Fearless in taking accountability we give responsibility to other and treat everyone with courtesy dignity and respect.

Be Proud

We celebrate our achievements learn from our experiences and take pride in all we do.