MVP, Service Delivery

MVP Service Delivery Europe Global Enterprise and ROW RB

About the role:

In the Global Enterprise and Research Board Team we are responsible for delivering value to many of Gartners largest most complex clients. This position is a critical member of the Senior Leadership Team of a growing and dynamic part of Gartners Executive Technology Services (ETS) helping shape the future of how we service these clients.

In this role you will be a leader of leaders with overall responsibility for a team of 25 high performing Senior Service Delivery Associates. Your business accounts for c.490 members aligned to three different product lines (ExP EITL and RB) across multiple countries with a total CV of $75M. This role will also be responsible for helping Run Transform and Innovate the GE RB Business including continuing to build a high-quality team of Service Delivery associates ensure operational consistency and best practice implementation ultimately driving retention and growth. Through the MVP Service Deliverys leadership and direction the region will achieve or exceed retention and growth targets and contribute to achieving Gartners Guided Products Mission Critical Priorities.

What you will do:

• Hold a high-bar for client delivery excellence by coaching your leaders the EPs and the PDs to leverage a diverse set of Gartner assets develop forward-looking engagement plans mitigate account risk and generate growth.
  • Coach your team to execute world-class client engagements consistently and at scale by helping your team identify and shape their clients enterprise mission critical priorities and diagnose and assess complex problems through to resolution; Evolve from reactive consultation to proactive engagement
  • Lead your team to see themselves as part of the account team proactively communicating client insights trends and priorities drive cross functional alignment maximizes engagement and manages risk
  • Enable your team to have a culture of learning by prioritizing FastStart Top Insights from BTI using AskGartner and other available resources
  • Identify Service Delivery Gaps and help innovate and transform the business
  • Lean in to directly impact accounts through regular Client engagement

• Be accountable for your business results as well as EP/PD quality and execution of service delivery to truly add value to the members.
  • Coach Leaders EPs and PDs to leverage Data and Metrics (e.g. ESDM AskGartner usage etc.) and hold them accountable to retention forward-looking engagement plans monthly consults and other critical metrics
  • Problem-solve with your team to address complex challenges and channel strategic advice to executives
  • Leverage AI to accelerate team development enhance learning and coaching practices and deliver deeper value to clients; actively coach and mentor your team on effective AI utilization to drive adoption with clients
  • Proactively address performance concerns and rigorously drive performance management
  • Maintain a high-bar for hiring and evaluating candidates raising the bar with each new hire

• Possess a collaborative Team NCVI mindset
  • Coach the team to have a commercial mindset; be comfortable operating in the grey area between Sales and Service; align on renewal strategies in partnership with Sales
  • Lead with curiosity and proactively seek to learn from others; sees critical feedback as an opportunity to grow and contribute to the success of team and inspires this mindset in others
  • Embrace a No Limits mindset and inspire the team through high EQ and IQ.
  • Lead as an agile change champion bringing team along the change curve and leading with curiosity

What you will need:

• Bachelors degree (Masters degree preferred) with a minimum of 15 years of experience as a former C-level executive ideally with large scale and complex responsibilities or have Consulting and/or Advisory experience in multiple executive-level roles
• Entrepreneurial Drive
• You should be someone that people enjoy working for and are someone that has a passion in developing and managing individuals to achieve success
• We look for people that manage their time effectively focusing on the most critical customer-centric activities. Additionally you should be someone that enjoys solving problems and applies data-driven approaches and fact-based strategies to solve problems and continuously improve
• If you are a partnership builder that can establish and maintain trust-based relationships with internal stakeholders (i.e. Sales BTI Product HR Finance) and clients then this is a role for you

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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