MS Dynamics Functional Consultant

Position Description:

At CGI we help clients modernise critical public services through innovative large-scale digital transformation programmes. As a Microsoft Dynamics 365 Functional Consultant youll play an important role in assuring and optimising Dynamics 365 solutions that support essential client services used nationwide. Youll work closely with stakeholders delivery teams and governance forums to ensure business processes scheduling capabilities and operational workflows are scalable resilient and aligned to evolving user needs. This is an opportunity to contribute to meaningful outcomes influence strategic decisions and grow your expertise within a collaborative environment that values innovation accountability and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
You will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with potentially 2 days a week working on site at one of the following CGI and client offices; Nottingham Bristol or Birmingham.

Your future duties and responsibilities:

In this role you will provide independent assurance across Microsoft Dynamics 365 functional solutions within a key client programme. Youll review configurations workflows business processes integrations and user journeys to ensure solutions align with operational requirements governance standards and service delivery objectives. Working across complex stakeholder environments youll help ensure that Dynamics capabilities remain scalable reliable and fit for purpose throughout the delivery lifecycle.
Youll also support transition activities between legacy and modern platforms validating data quality scheduling consistency and operational resilience during dual-running phases. Alongside governance and assurance activities youll contribute to knowledge transfer and coaching initiatives that help build sustainable capability across client teams.
Key responsibilities
Review & Assure Dynamics 365 configurations workflows and business rules
Validate & Improve end-to-end business processes and user experiences
Support & Govern releases testing activities and change management processes
Assure & Monitor scheduling optimisation and operational performance outcomes
Identify & Mitigate risks relating to dual running integrations and data consistency
Collaborate & Influence stakeholders across business technical and governance teams
Coach & Support client teams on Dynamics 365 configuration and best practices
Document & Maintain assurance findings using Jira Confluence and Lucid
Validate & Support non-functional requirements including scalability resilience and reliability

Required qualifications to be successful in this role:

To succeed in this role youll bring strong experience working with Microsoft Dynamics 365 functional solutions within large-scale enterprise or public sector environments. You should have excellent stakeholder engagement skills a strong understanding of governance and assurance practices and experience supporting complex business transformation programmes. Knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO) will be highly beneficial.
Essential qualifications
Proven experience with Microsoft Dynamics 365 functional consulting and assurance
Strong knowledge of Dynamics 365 Field Service and Resource Scheduling Optimisation (RSO)
Experience supporting large-scale digital transformation or public sector programmes
Strong understanding of business processes workflows and service delivery optimisation
Experience with governance testing release management and operational assurance
Ability to engage confidently with senior business and technical stakeholders
Experience reviewing integrations data quality and operational dependencies
Strong communication documentation and reporting skills using Jira and Confluence
Understanding of scalability resilience and non-functional requirements
Microsoft Dynamics 365 Azure or related certifications desirable
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Skills:

• Coaching
• Data Migration
• MS D365 Technical Architecture
• Risk management
• Stakeholder management
• Azure
• Government
• MS Cloud

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.