Manager Service Lead

Job Description:

DXC Technology is committed to building diverse inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women underrepresented groups and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive accessible environment for everyone.

Manager Service Lead

Location: Farnborough (onsite 5 days per week)

Security Clearance: Due to the secure nature of the work and our customer requirement candidate are required to hold DV clearance

Key Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solutionobjectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departmentsin planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projectsmeet client and company expectations and needs.
• Partners with functional areas or departments to integrate new enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance development and workproduct. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewardsemployees including providing salary increases bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budgetrecommends variances as necessary.

What Youll Bring

• Bachelors degree or equivalent combination of education and experience.
• Strong experience in support services project or program experience.
• Previous leadership or supervisory experience.
• Experience working within the technology industry.
• Experience working with company products and operating systems.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.