Lead Salesforce Implementation Specialist

Salesforce Implementation Specialist

Sheffield City Centre (office-based and hybrid)

Salary: 65000 - 80000

UniHomes is hiring a Lead Salesforce Implementation Specialist with Agentforce capability end-to-end as Sales Cloud transitions from a system of record to an agentic platform.

Reporting to the Head of CRM you will lead the Agentforce function at UniHomes - owning design build governance observability and adoption across Sales and Service and growing a small team around you as the work scales. You will work shoulder-to-shoulder with our Salesforce Implementation Specialist and our AI Product Manager to make sure Agentforce and our broader AI stack pull in the same direction.

Above all you are a change agent. You are energised by the pace of change in this space you want to be at the front of it rather than catching up to it and you want to make a real difference to how UniHomes sells serves and grows. You bring others with you colleagues stakeholders and the wider business so that Agentforce lands as a step-change in how we work not just another platform rollout.

UniHomes is positive about AI and what it can do for our colleagues our customers and our business - and we want someone who shares that outlook. You bring a can-do attitude to it: curious confident and quick to find the opportunity rather than the objection. We trust this role to champion AI inside the organisation and to use it confidently and responsibly wherever it makes us faster sharper or better at what we do.


Key responsibilities:

• Own the Agentforce roadmap - what we build in what order and how it integrates with the rest of our Salesforce footprint and our AI stack.
• Lead the design and build of Agentforce agents (Sales Service lead generation qualification nurturing) using Agent Builder Prompt Builder Atlas Reasoning Engine and Data Cloud.
• Own agent governance: trust layer configuration audit evaluation and the policies that keep our agents safe to put in front of customers.
• Stand up agent observability so we know how agents are performing in production and can iterate quickly.
• Drive adoption across Sales and Service teams - training change management and feedback loops.
• Build and lead a small Agentforce team as the function scales - setting direction raising the bar on craft and developing the people in it.
• Partner with the Salesforce Architect on the underlying platform footprint and with the AI Product Manager on cross-business opportunity discovery.
• Be the accountable owner of Agentforce inside UniHomes - the senior face to stakeholders to leadership and to Salesforce themselves.

Skills and experience:

• Proven hands-on experience designing building and shipping Agentforce or comparable Salesforce AI capabilities (Einstein Copilot Studio similar).
• Strong Salesforce administration foundations; Salesforce Certified Administrator preferred Agentforce Specialist or equivalent strongly preferred.
• Practical experience with Salesforce development (Apex Flows Lightning) and AI tooling (prompt design RAG evaluation).
• Comfortable owning a workstream end-to-end - design build governance adoption and reporting.
• Excellent communication and stakeholder management; comfortable leading a workstream growing a team and influencing peers and senior leaders alike.
• Track record as a senior IC stepping into leadership or prior experience leading a small technical team.
• Pragmatic outcome-driven and comfortable in an SME pace of decision making.
• Genuinely positive about AI and what it can do for colleagues customers and the business - a can-do mindset with the confidence to champion it and bring others with you.

• Experience setting up agent observability tooling .
• Background in marketplaces lettings utilities or consumer-facing platforms.

About us:

At UniHomes were on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider we make finding and securing all-inclusive student accommodation simple seamless and stress-free.

Were not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students partner letting agents operators and suppliers we continually evolve and enhance our products and services to exceed expectations while tackling market complexity with ease and transparency.

Since launching in 2015 weve experienced rapid growth. Today we operate in 60 cities partner with 1000 agents and operators and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year Deloitte UK Technology Fast 50 The Negotiator Awards and Great Place to Work certification.

Our 140 strong team is based in the heart of Sheffield City Centre where were driving innovation expanding into new markets and fostering a culture built on collaboration creativity and growth.

If youre ready to make a meaningful impact and help redefine how students find their perfect home now is the time to join UniHomes. Be part of a team thats opening new doors to better experiences brighter ideas and stress-free living.


We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here

With people and culture at the heart of our organisation we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield you will get complimentary breakfast hot & cold drinks snacks pool table holidays length of service days voluntary day enhanced pension scheme pension salary sacrifice scheme healthcare scheme Employee Assistant Programme sick pay enhanced maternity & paternity pay career progression a commitment to personal and professional development employee awards refer a friend scheme staff discounts mental health and financial support and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds regardless of age disability gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.