IT Implementation Specialist

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Were looking for an IT Implementation Lead to take ownership of the technical programmes that keep our Enterprise Technology function moving - and to be the steady hand that turns complex cross-functional work into delivered outcomes.

This is a delivery and stakeholder role not a break-fix one. Youll own major programmes end-to-end - coordinating the technical specialists keeping leadership informed and making sure compliance and audit readiness are built in from day one. You wont need to write the automation yourself but youll be technical enough to challenge it translate it and hold the detail in a room full of engineers.

Youll partner closely with our IT Systems Engineer who provides the hands-on automation and integration depth behind the programmes you lead - you set the direction and own delivery; they build the solutions.

Youll report directly to the Head of Enterprise Technology and work closely with Engineering Security Legal Finance and People teams. If you enjoy bringing order to ambiguity moving programmes from idea to live and being the person stakeholders trust to land things - this is the role for you.

What Youll Do

Drive our most critical technical programmes

• Lead complex cross-functional programmes from initiation through to delivery - a major identity platform consolidation an endpoint security rollout machine-identity work and the integration of a recent acquisition are all live or imminent

• Coordinate technical specialists vendors and implementation partners holding everyone to scope timeline and quality

• Run multiple programmes simultaneously without dropping the detail - scoping planning RAID and post-implementation review

Own compliance and certification

• Own our ISO 27001 and Cyber Essentials Plus work streams - controls evidence and audit readiness maintained to a high standard year-round not just at audit time

• Build compliance into delivery from the start so programmes ship secure and evidenced rather than retrofitted

• Work with Security and the wider business to keep our risk register and controls current

Keep stakeholders aligned and the function visible

• Be the clear reliable bridge between technical delivery and the business - translating complexity for Engineering Legal Finance People and leadership without losing the substance

• Own programme reporting and status communication calibrated to the audience - from working-level detail to executive one-pagers

• Lead tooling strategy and rationalisation initiatives working with department leads to reduce complexity and realise cost savings across the business

• Support the Head of Enterprise Technology in planning and prioritising the teams workload as the function scales

What Youll Bring

We value different perspectives and a variety of backgrounds. Delivery rigour matters but we care just as much about your mindset - the way you bring order to complexity the calm you hold under pressure and your instinct for keeping people aligned.

Wed love to hear from you if:

• You have a strong track record of delivering technical or IT programmes end-to-end in a scaling organisation - youve owned the plan not just contributed to it

• Youre an excellent communicator who can hold your own with senior stakeholders and translate technical complexity in either direction

• You understand IT security frameworks - particularly ISO 27001 - and have lived experience of owning controls evidence and audit readiness

• Youre technically literate enough to be credible with engineers - you understand identity endpoint and SaaS tooling well enough to challenge and coordinate even if youre not the one building it

• Youre highly organised write clear documentation and hold yourself and others to a high standard without being prompted

• Youre calm and decisive under ambiguity - you make the call communicate it clearly and follow through

Bonus points (but not required) for:

• Experience integrating systems and teams through an M&A process

• A recognised project or programme qualification (Prince2 PMP Agile / Scrum)

• A background in high-growth tech or edtech environments

• Exposure to GDPR and data protection compliance in a technology context

• Familiarity with modern identity MDM and endpoint security platforms

What We Offer

• A genuinely high-impact role - youll own programmes that touch the whole business not just tickets in a queue

• A lean collaborative team where your judgement is trusted and your work is visible

• The chance to shape how Enterprise Technology delivers and scales at a fast-growing edtech company

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

IC