Implementation Analyst

REPORTINGTO: InnovationEnablementManager

LOCATION:Based at Heathrow HQandas required on client sites(UK & Ireland)

SHIFTPATTERN: Mon-Fri 8am to 5pm40 hours per week

SALARY:Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at Were here to help!

ROLEOVERVIEWANDPURPOSE

ABM is a leading facilities services provider delivering integrated solutions across a wide range of industries. As part of our digital transformation strategy ABM Connect is our proprietary platform that enhances service delivery through real-time data workforce enablement and client transparency.

The ABM Connect Implementation Analyst plays a critical role in deploying this platform across new and existing client sites. This is a client-facing delivery-focused role responsible for configuring implementing and embedding ABM Connect to drive operational efficiency improve service visibility and enhance client experience.

You will act as the bridge between technology and operationsensuring successful system deployment user adoption and ongoing optimisation. The role combines elements of business analysis system implementation stakeholder management and change enablement.

KEYRESPONSIBILITIES

Implementation & Delivery

• Lead end-to-end implementation of ABM Connect across client sites from initiation through to go-live and stabilisation

• Configure and prepare systems based on client-specific operational requirements

• Conduct system setup data configuration and user provisioning

• Provide on-site and remote go-live support to ensure smooth transition

• Contribute to data governance practices including data quality ownership and lineage

Client Engagement & Stakeholder Management

• Work closely with operational leaders clients and internal stakeholders to gather andvalidaterequirements

• Act as a trusted advisor to clients on how to maximise value from ABM Connect

• Deliver product demonstrations and support business development activities whererequired

• Maintain clear communication and governance throughout implementation lifecycle

Training & Adoption

• Design and deliver training for frontline employees supervisors and management teams

• Identifyand develop super users within client organisations to support ongoing adoption

• Drive change management initiatives to ensure successful embedding of the platform

• Monitor system usage and adoption proactively addressing gaps

Data & Insights

• Support the setup and validation of client data within the platform

• Interpret and present dashboards and insights to clients and operational teams

• Ensure data accuracy integrity and alignment with operational processes

Continuous Improvement & Support

• Monitor post-implementation performance andidentifyopportunities for optimisation

• Provide ongoing support and troubleshooting for deployed solutions

• Collaborate with product and technology teams tofeed backenhancements and user needs

• Contribute to the evolution of ABM Connect through structured feedback and innovation

Project & Governance

• Manage implementation plans timelines and deliverables across multiple sites

• Coordinatelogisticssuch as training schedules hardware provisioning and onboarding activities

• Ensure compliance with governance reporting and quality standards

• Support the development of scalable implementation methodologies and best practices

REQUIREDSKILLSANDEXPERIENCE

• Proven experience in system implementation business analysis or technology delivery roles

• Strong stakeholder management and client-facing experience

• Experience delivering projects end-to-end including planning execution and go-live

• Ability to translate business requirements into practical system configurations

• Experience with digital platforms SaaS products or operational technology solutions

• Strong data literacy with the ability to interpret and present insights

• Excellent communication training and facilitation skills

• Understanding of change management and user adoption strategies

• Ability to manage multiple projects and priorities in a fast-paced environment

Desirable:

• Experience in facilities management aviation or service-led industries

• Familiarity with workforce management task management or work order systems

• Exposure to dashboards reporting tools or Power Platform technologies

• Project management certification or equivalent experience

PERSONAL ATTRIBUTES

• Strong problem-solving mindset with a focus on practical scalable solutions

• Highly organised with attention to detail and delivery quality

• Confident working in client-facing environments

• Collaborative and able to influence across technical and operational teams

• Adaptable and comfortable working in both structured and evolving environments

• Outcome-driven with a focus on client value and operational impact

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

IC